Service Technician_All Levels - Revolution Road Harley-Davidson

Service Technician-All Levels — Gear Up for Your Next Adventure

Location: West Bridgewater, MA |  Department: Service  |  Employment Type: Full-Time

About Harley-Davidson at RideNow Group

Few brands in the world evoke the passion, freedom, and raw power of Harley-Davidson. As part of RideNow Powersports—the nation’s premier powersports network with over 50 locations nationwide—our Harley-Davidson dealerships aren't just retail stores; they are the heart of the riding community. From the unmistakable rumble of V-Twin engines to iconic apparel, custom gear, and top-tier service, we live and breathe the Harley-Davidson lifestyle every single day.

The Opportunity

RideNow Group, with over 50 locations nationwide, is looking for driven and detail-oriented Service Technicians at all experience levels to join our growing team at RideNow-Revolution Road!

What You’ll Do:

• Diagnostics & Repairs: Perform mechanical diagnostics, routine maintenance, electrical troubleshooting, and major/minor repairs on powersports vehicles including motorcycles, ATVs, UTVs, and personal watercraft.
• Pre-Delivery Inspections & Accessory Installs: Complete thorough pre-delivery inspections (PDI) on new inventory and expertly install custom aftermarket accessories, performance parts, and attachments.
• Quality Control & Safety Checks: Execute rigorous safety checks and test rides to ensure all serviced vehicles meet factory specs and highest quality standards before customer pickup.
• Service Documentation: Accurately document clear diagnostic findings, labor hours, and required parts on service repair orders in the dealership management system.
• Collaboration & Shop Efficiency: Work closely with Service Advisors, Parts Department staff, and Shop Management to streamline service throughput and maximize customer satisfaction.

What Brings You to the Team

Qualifications & Technical Requirements:

• Education & Experience: Graduation from MMI (Motorcycle Mechanics Institute – Harley-Davidson elective preferred), a recognized technical program, or equivalent real-world mechanical experience on motorcycles.
• Skill Level: 1+ years of technician experience preferred, or strong mechanical aptitude with a drive to learn (Harley-Davidson PHD certifications or Master Technician status are major pluses!).
• Tools: Ownership of a standard set of mechanics hand tools required.
• Licensing: Valid driver’s license with a Motorcycle Endorsement (M/M1) and a clean driving record (required for test rides)

Professional Traits:

• Work Ethic & Communication: Dependable, detail-oriented, punctual, and able to work with a sense of urgency while keeping clear communication lines open with advisors and management.
• Safety First: Strict commitment to shop safety protocols, tool safety, and situational awareness in active service bays.

Physical Requirements & Working Environment

• Physical Demands:
• Ability to stand, bend, kneel, crouch, reach, and maneuver in active shop spaces for extended periods.
• Ability to safely push, position, and maneuver heavy touring motorcycles weighing up to 850+ lbs.
• Work Environment:
• Dynamic movement across climate-controlled service bays, showroom floors, and outdoor inventory/staging lots.
• Safe navigation around moving motorcycles, tools, equipment, customer traffic, and daily exposure to active shop noise and exhaust testing.

Perks & Benefits Package

• Health & Wellness: Comprehensive Medical, Dental, Vision, Pharmacy, and Telemedicine coverage (effective 1st of the month after 30 days), plus HSA and FSA options.
• Financial Security: 401(k) retirement savings, company-paid Life & AD&D, Short-/Long-Term Disability, and supplemental insurance options.
• Work-Life Balance: Paid time off (PTO) accrual (~10 days annually for full-time team members) plus paid store holidays.
• Flexible Pay & Compensation: 18–50 per flag hour or hourly, competitive based on experience level and OEM certifications.
• Relocation Assistance: Available for qualified candidates.
• Training & Career Growth: Paid Harley-Davidson factory training, PHD certification tracks, mentorship from Master Techs, and clear advancement paths.
• Modern Facilities: Modern, fully equipped shop with OEM-required specialty tools and lift tables.
• Exclusive Perks: Employee discounts on motorcycles, parts, gear, and accessories, plus Employee Assistance Program (EAP) and Pet Discount Plans.
• Authentic Culture: A high-energy, supportive work family where passion for motorcycles and customer dedication come first

Pre-Employment Requirements & Equal Opportunity

• Screening Requirements: All applicants must pass pre-employment screenings, including a background check, Motor Vehicle Record (MVR) review, and drug test.
• Equal Opportunity Employer: RideNow Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications.

Equal Opportunity Employer

RideNow Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other status protected by applicable laws.