Supervisory Program Specialist

The Veterans Affairs Northern California Health Care System (VANCHCS) is a Level 1b facility and ranks as complex system in the VA serving the VA Sierra Pacific Network. The VANCHCS offer a full range of comprehensive health care services including Dentistry, Geriatrics and Extended Care, Imaging, Medicine Services, Mental Health Services, Pathology and Laboratory Medicine Service, Primary Care, Radiation Oncology, Rehabilitation Services, Specialty Services, and Surgery.

Ability to evaluate and make recommendations for improvement for both individuals and work units. Provide direct and indirect supervision of staff, including communication of performance standards, conducting performance evaluations, counseling employees, recommending performance awards, initiating disciplinary actions when necessary. Responsible for interviewing and hiring new employees. Ability to monitor Health Administrative programs and ensure they remain in compliance with applicable laws, regulations, policies and procedures. Provide customers and visitors with information and assist them with interpreting policies, procedures and/or regulations. Review and draft responses to congressional inquiries and patient complaints and responses in the allotted time. Communicate information to management regarding effective evaluation of assigned programs, operations, and milestones. Conduct reviews of Call Center functions and effectiveness of assigned programs to ensure timely access to care for patients. Maintain security and/or confidentiality of records or files. Use a variety of computer software such as Microsoft Excel, Word, PowerPoint, and Microsoft Access, etc. Analyze how the Referral Coordination Team's functions support the broader VA mission by reviewing program goals, performance metrics, and regulatory requirements, then adjusting staffing, procedures, or communication plans to maintain alignment with organizational priorities. Deliver concise operational briefings to supervisors and clinical partners and leadership regarding staffing levels and performance metrics. Review and analyze Referral Coordination metrics. Ensure the facility is meeting national performance measures. Knowledge of working with Cisco Unified Call Center telephone system or similar software. Work Schedule: Monday - Friday; 7:00pm - 3:30pm Telework: This position may be authorized for Ad-hoc telework. Ad-hoc Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Specialist/PD01817-O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.