About the role
Overview
A Barista is responsible for creating a welcoming guest experience by preparing and serving high-quality coffee, espresso beverages, teas, and other café offerings. This role requires exceptional customer service, attention to detail, and the ability to work efficiently in a fast-paced environment while maintaining cleanliness and presentation standards.Responsibilities
- Prepare and serve coffee, espresso drinks, teas, and specialty beverages according to established recipes and quality standards.
- Greet guests in a friendly and professional manner, taking orders and providing recommendations as needed.
- Operate point-of-sale (POS) systems, process transactions accurately, and handle cash and credit card payments.
- Maintain a clean, organized, and fully stocked work area, including beverage stations, display cases, and seating areas.
- Monitor inventory levels and assist with restocking products, supplies, and ingredients.
- Follow all food safety, sanitation, and health regulations.
- Support the preparation and presentation of pastries, grab-and-go items, and other café offerings.
- Work collaboratively with team members to ensure efficient operations and outstanding guest satisfaction.
- Address guest questions and concerns professionally, resolving issues in a timely manner.
Qualifications
- Previous barista, food and beverage, or customer service experience preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and work effectively in a fast-paced environment.
- Basic math and cash-handling skills.
- Flexible schedule, including availability to work mornings, weekends, holidays, and peak business periods.
- Ability to stand for extended periods and lift up to 25 pounds.
Position Summary: The Barista plays a key role in creating memorable guest experiences by delivering exceptional service and consistently preparing high-quality beverages and café products. This position contributes to a positive atmosphere that encourages guests to return and enjoy the café experience.
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