Director of Agency & Community Relationships

Position Overview

The Director of Agency and Community Relationships is responsible for establishing, cultivating, and expanding multi-sector partnerships across government agencies, local organizations, and key community stakeholders. A primary accountability of this role is achieving and maintaining a required monthly start goal budget, driving revenue generation, funding acquisition, and partner commitments needed to initiate and sustain agency programs.

Primary Responsibilities

Monthly Start Budget & Revenue Generation

• Meet and exceed targeted monthly start goal budgets by securing agency contracts, program commitments, sponsorships, and fee-for-service agreements.
• Develop and execute aggressive monthly outreach plans to pipeline new partner leads and convert relationships into active funding commitments.
• Forecast monthly revenue generation, track progress toward funding targets, and present performance metrics to the Campus President.
• Structure partnership models, co-funding opportunities, and service agreements to ensure steady monthly financial and student flow into the department.

Agency & Strategic Partnership Development

• Build, cultivate, and sustain long-term relationships with local, regional, and state agencies, non-profits, and community groups.
• Identify high-value organizational alignment opportunities to launch co-branded initiatives, expand community impact, and open new funding streams.
• Lead negotiations for Memorandums of Understanding (MOUs), contracts, and service agreements, ensuring clear deliverables and financial commitments from partner agencies.
• Represent the organization at strategic coalitions, public forums, and industry roundtables to position the organization as a premier community partner.

Community Engagement & Outreach

• Direct community-based listening sessions, workshops, and informational campaigns to establish community trust and identify unmet needs.
• Serve as the primary community liaison, ensuring equity, accessibility, and cultural alignment across all partner-driven programs.
• Implement feedback mechanisms (e.g., partner surveys, community scorecards) to measure relationship health and service effectiveness.

Performance Tracking & Reporting

• Maintain a rigorous pipeline management system to track prospect interactions, contract status, and target start dates.
• Deliver monthly executive dashboards summarizing start goal budget achievements, partnership growth, and active pipeline prospects.
• Collaborate with Finance and Operations to ensure smooth onboarding, billing setup, and start-up operations for newly secured agency partners.

Qualifications & Experience

• Experience: 6–8+ years of progressive experience in business development, community relations, fundraising, or agency partnership management.
• Track Record: Demonstrated history of meeting or exceeding aggressive recurring financial goals, revenue targets, or monthly startup quotas.
• Communication: Outstanding negotiation, presentation, and interpersonal skills with an ability to influence high-level decision-makers and agency leaders.
• Strategic Drive: Self-motivated leader with a proactive approach to pipeline management and deal-closing in a community-facing context.

Skills and Competencies

Competency

Description

Financial Goal Attainment

Proven ability to consistently hit monthly revenue, funding, or start budget targets.

Deal Closing & Negotiation

Expertise in structuring mutually beneficial agency contracts and funding commitments.

Strategic Outreach

High-energy relationship building across diverse socio-economic and institutional sectors.

Pipeline Management

Systematic tracking of partner prospects from initial contact to signed agreement.

Work Hours: Full-time; day, evening, and Saturday hours may be required 

Travel: 75% travel within the State of PA, throughout the surrounding counties

Working Environment: Residential