Supervisory IT Specialist (Policy/Planning)

The incumbent provides advice and recommendations on sensitive issues related to policies, processes and procedures as they pertain to Connectivity and Collaboration wide monitoring, incident, problem and event management, emergency preparedness and continuity of operations. This position requires demonstrated knowledge of business processes, risk management, emergency preparedness, and incident response.

Major duties include but not limited to: Oversee the development, implementation, and maintenance of enterprise Knowledge Management policies, standards, and governance supporting core provisioning and broader OIT operations. Manage a geographically dispersed team of knowledge analysts, writers, and subject matter contributors, providing guidance, coaching, and performance oversight. Support business continuity, emergency preparedness, and COOP initiatives by ensuring critical procedures and restoration processes are documented and updated. Direct the creation, review, approval, and publication workflows for knowledge articles across ITIL functions such as Incident, Problem, Event, and Change Management. Develop and implement metrics that evaluate the effectiveness of the Knowledge Management program, including usage, search success, escalation reduction, and resolution-time improvements. Collaborate with IT security, privacy, and compliance teams to ensure all knowledge content meets confidentiality, integrity, and availability requirements. This is a Non-Bargaining Unit Position. This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work role: Cybersecurity Code 802: IT Project manager Directly manages information technology projects to provide a unique service or product. For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.us-cert.gov/workforce-development/cyber-career-pathways Work Schedule: Monday - Friday; 8:00am to 4:30pm. Compressed/Flexible: Available at managers discretion. Telework: Ad hoc/Situational as determined by Agency Policy. Virtual: This is not a virtual position. Position Description/PD#: Supervisory IT Specialist (Policy/Planning)/PD18012A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Physical Requirements: The work is sedentary. Some work may require walking and standing in conjunction with travel and to attendance at meetings and conferences away from the work site. Working Conditions: The work area is adequately lighted, heated, and ventilated. The environment involves everyday risks that require normal safety precautions.

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

There is no educational substitution at this grade level.