Writing Center Office Assistant

Duties:
Office Assistant duties fall into three broad categories: reception,
communication, and facilitation.

Reception: Office Assistants greet all visitors to the Writing Center, answer questions,
help students make appointments, alert Writing Center Instructors when people arrive to
see them, answer phones, and forward calls as appropriate. 

Communication: Using standard templates, Office Assistants send e-mail
correspondence to students; track responses; record confirmed,
cancelled, no-show, and completed appointments; manage the wait list.

Facilitation: Office Assistants help Writing Center instructors manage their appointment calendars. Occasionally they create new forms, correspondence, and procedures to ensure
the Writing Center runs efficiently.