Customer Service Representative (on-site)

Overview

Customer Service Representative

(On-site, Camp Hill, PA)

Starting at $16.50/hr 

Why work for Select?

We are committed to your growth and success!

-Career Advancement opportunities 

-Competitive pay, benefits, and PTO

-Eligible for referral bonuses

-Thorough orientation program

- Team-oriented environment

Professionally and courteously provide a variety of patient and insurance services through mail, telephone, e-mail, and personal contact in response to patient account inquiries. This position will maintain a more active role in fixing patient accounts in the billing system and reviewing reports to assist in quality control of patient accounts, specifically patient balances.

Responsibilities

•  Answering, forwarding, and logging incoming calls in the manner specified by the CBO Manager.
• Comprehending insurance and patient responsibilities in relation to account balances and billing.
• Resolving patient, center, and internal account inquiries, both verbal and written. Forwarding the inquiries to the Lead and members of the A/R team or appropriate supervisors as necessary if unable to resolve inquiry.
• Documenting the billing system concerning all verbal and written communication relative to the specific patient accounts.
• Assisting and supporting other departments and appropriate staff members as needed to successfully resolve patients’ account inquiries.
• Providing feedback to the appropriate CBO staff when informed of changes in payers’ plans, contracts, addresses, or other vital account billing information.
• Performing other duties and projects assigned.
• Following all HIPAA requirements as defined by the Compliance Department.
• Working in TherapeBridge and HMS to assist patients on calls
• When not taking an inbound call: process billing record requests, patient collection spreadsheet reviews, updating patient address information, or making calls on returned patient mail.

Qualifications

Education and Credentials

• Minimum Education: A high school diploma or GED certificate is the standard baseline.
• Minimum six months to one year of customer service experience preferred.

Core Customer Service and Interpersonal Skills

• Good interpersonal, oral, and written communication skills.
• Excellent problem-solving skills; attention to detail.
• Ability to work independently; ability to multitask.
• Professional etiquette and active listening skills; emotional resilience.

Technical and Administrative Competencies

• Insurance and Billing Literacy: Basic understanding of health insurance.
• Proficiency in Windows-based office technologies with a minimum of one year of computer experience.

Additional Data

Select Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• An extensive and thorough paid orientation program.
• Paid Time Off (PTO) and Extended Illness Days (EID).
• Health, Dental, and Vision Insurance; Life insurance; Prescription coverage.
• A 401(k) retirement plan with company match.
• No Required Weekends

Equal Opportunity Employer/including Disabled/Veterans