Program Support Assistant

Serves under the GI Screening Team Coordinator. Provides Clerical, administrative and technical support to the GI Screening Program Within the Nursing Service.

Receives and screens visitors and telephone calls for the GI Screening Program including inquiries from veteran patients and their significant others as well as internal and external clinical staff. Works closely with community resources to ensure that cases are processed in a timely manner. Creates and queries databases and spreadsheets to generate reports and track program data. Performs work involving the collection, compilation and/or tracking of data and statistical information in support of care of veterans in the community. Prepares GI non-invasive screening kits for dissemination to clinics or directly to patients, tracking and monitoring compliance within Program guidelines. Makes initial and follow-up contacts with veteran patients (via phone or secure messaging) to ensure that appointments are kept and/or rescheduled. Maintains Program calendar. Plans logistical aspects of conferences, training, awards programs and other recognition events, such as securing location and meeting facilities, compiling attendance lists, and developing support materials. Reads incoming correspondence, publications, regulations and directives which affect the GI Screening Program to determine whether individual action can be taken or further guidance is needed. Maintains control records on incoming correspondence and action documents and follows up to insure timely reply or action. Prepares and reviews documents prepared for signature of, or requiring coordination by, supervisor for conformance with regulations, grammar, format and special policies of the SLVHCS. Makes necessary travel arrangements, submits travel vouchers and reports for Program Coordinator. Serves as the Records Manager for the GI Screening Program by maintaining a central filing system and library of correspondence, publications, policies and regulations, manuals and other resource materials. Assists with maintenance of timekeeping data. Work Schedule: Monday through Friday, 7:30 a.m. to 4:00 p.m. (subject to change based on facility needs) Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD067940 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Must pass pre-placement evaluation. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: "Please see physical requirements list under Qualification Section" Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.