Program Support Assistant

This position is organizationally located in the Mental Health and Behavioral Medicine Service Line at the Wilkes Barre Medical Center, under the supervision of the Mental Health Associate Chief of Staff.

Duties include but are not limited to: Assists in the initiation or revision of administrative policies in the professional services. Collects data, prepares clinic grids, analysis of data for Pay for Performance for physicians. Responsible for the overall maintenance of the provider credentialing and performance binders along with Periodic Performance Review (PPR) entry. Patient Centered Management Model (PCMM) assignments and maintenance of PCMM. Aligning staff and patient in PCMM according to the leadership guidelines. Assisting in Behavioral Health Interdisciplinary Partners (BHIP) Team Modifications and BHIP team meeting coordination. Primary timekeeping duties for mental health staff in VA Time and Attendance System (VATAS). Responsible for oversight of completion of provider educational requirements as a Talent Management System Administrator . Supports, coordinates, and assists the respective Associate Chief Of Staff, Administrative Officer and Community Based Outpatient Clinic Program Manager in optimizing appointment access and clinic utilization. Responds to all Mental Health Service Line requests from Human Resources to ensure the incoming and outgoing staff are registered in Electronic Permission Access System (ePAS), proper computer keys, and appropriate access is assigned. Assists providers with mandatory paperwork and process for obtaining approved travel andtraining, incumbent will track both training and travel activity. Work Schedule: Monday to Friday 8:00 a.m.-4:30 p.m. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD025060

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work is primarily sedentary, although routine walking is required in order to be presentin clinics when needed, some slight physical effort may be required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

There is no educational substitution at this grade level.