Senior Manager, Order Management

Education Qualifications
Bachelor’s Degree in Arts/Sciences (BA/BS) Business preferred or
Bachelor’s Degree in Arts/Sciences (BA/BS) Supply Chain Management preferred or
Bachelor’s Degree in Arts/Sciences (BA/BS) Related Field preferred or
Bachelor’s Degree in Arts/Sciences (BA/BS) Business required or
Bachelor’s Degree in Arts/Sciences (BA/BS) Supply Chain Management required or
Bachelor’s Degree in Arts/Sciences (BA/BS) Related Field required

Work Experience
A minimum of 5 years' progressive experience in a related field preferred

Other Work Experience
Minimum of 7 years of supply chain related experience, preferably in a complex manufacturing environment
Minimum of 5 years of leadership experience, which includes the management of direct reports

Travel Requirements
Up to 10% of the time Domestic and International Travel

Knowledge, Skills, and Abilities
Demonstrated ability to work independently on routine assignments
Ability to demonstrate a work ethic consistent with WWT's Core Value
Enjoys tackling new challenges and seizing the opportunity to deliver results through hard work
Efficiently and effectively communicates information to promote collaboration and HPT
Able to convey ideas clearly and succinctly through written communication
Persistent and determined in the face of adversity
Effectively manages their time to deliver work efficiently
Always applies a customer service mindset and strives to deliver customer delight
Demonstrates effective prioritization skills in an environment with many competing demands
Applies superior critical thinking skills to identify solutions to difficult problems
Comfortable and effective in presenting to and closely working with senior leadership
Naturally takes the lead in challenging circumstances and provides needed direction even on unpopular issues
Proficiently establishes and continuously improves processes to deliver optimal organizational value
Effectively and efficiently organizes resources to get things done
Treats direct reports fairly, with positive intentions, and does not play favorites
Provides clear and productive direction to their team via thorough planning and effective communication
Does not avoid difficult conversations but addresses challenging direct reports in a timely manner through effective coaching
Effectively delegates work to direct reports, trusting them to perform without constant involvement
Effectively distributes workload of team and monitors performance against established objectives and key results
Motivates and empowers individuals to be the best they can be
Successfully assembles talented teams by identifying and hiring the best people
Genuinely cares about people on their team, both professionally and personally, and appreciates the contributions of each
Emphasizes the continued development of direct reports, challenging and enabling them to grow professionally
Navigates competing viewpoints to negotiate optimal outcomes while preserving productive relationships
This position is required to work in a fast-paced environment with a focus on doing whatever it takes to get the job done and deliver customer delight
The nature of the role requires an ability to deliver high quality, thorough and accurate work on deadlines through successful navigation of shifting customer requirements and competing organizational demands
Standard business hours are generally observed, with work from home schedules and flexibility on start/end times, and there may also be opportunities for overtime and periodic domestic/international travel (up to 10%)
This role will be expected to work in an open-office environment with desk sharing/hoteling practices. Travel between our Maryland Heights, MO and Edwardsville, IL locations is common
Demonstrated ability to work independently on routine assignments
Ability to demonstrate a work ethic consistent with WWT's Core Values
This role includes assignment of work for specific WWT customers. Some customers have specific on-boarding requirements, including background check and drug testing requirements that go beyond WWT’s requirements. Ability to meet these requirements may be necessary for continued employment, depending on needs of the department.

Licenses and Certifications
APICS (Association for Supply Chain Management) - Certified in Logistics, Transportation and Distribution (CLTD) preferred
Lean Six Sigma Certification through IASSC preferred

Essential Physical Demands

• Sitting: Frequently
• Standing: Constantly
• Walking: Frequently
• Stooping, kneeling, crouching: Frequently
• Reaching 30” to 72”: Constantly
• Eye/hand coordination: Constantly
• Lifting (up to 50lbs): Frequently
• Lifting Overhead: Occasionally
• Carrying: Frequently
• Twisting/Turning: Frequently
• Fine Motor Coordination (keying, labeling): Occasionally
• Fine Motor Coordination (pinch, tool use, stripping wire): Frequently
• Fine Motor Coordination (pick & place small parts): Constantly
• Gripping/Grasping: Frequently
• Climb (more than 2 steps): Occasionally

Working Environment

• Work near moving machinery: Constant
• Fumes or airborne particles: Frequent
• Toxic or caustic chemicals: Frequent
• Risk of electrical shock: Frequent
• Extremes: heat (non-weather): Occasional

Is this role an individual contributor or does it have direct reports?
This position manages people

Level of Autonomy
Work is accomplished without considerable direction. Exercises judgment in selecting methods, techniques, and evaluation criteria in obtaining results. Exerts significant latitude in determining objectives of assignment. Takes calculated risks with consultation from the expert.

Compensation/ Benefits

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $111,200-$139,000 a year. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

 Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring  process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process. World Wide Technology is an Equal Opportunity Employer

If you have any questions or concerns about this posting, please email taposting@wwt.com.

                                                                        Senior Manager  Order Management

Why WWT? 

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

A Brief Overview

A Senior Manager of Order Management leads an Order Management team that is accountable for driving programmatic results, including key performance indicators. A Senior Manager of Order Management drives organizational change and owns the execution of the strategic Order Management vision. Reporting to a senior leader within Order Management, an individual in this role is responsible for driving and maintaining a world class supply chain by ensuring industry and company best practices are used and customer delight is maintained. Senior Managers of Order Management should lead with a continuous improvement mindset and propagate a continuous improvement culture across the team. Individuals in this role also are responsible for building and creating leaders within the Order Management Organization.

Job Responsibilities

• Accountable for results produced by entire organization and strategic Initiative are executed effectively.
• Proactively communicate in a clear and concise manner to internal and external customers
• Owns execution and cross-functional collaboration throughout WWT Supply Chain
• Leads achievement and improvement in Organizational KPIs through operational excellence and process improvement, providing insights to leadership on opportunities for organization performance.
• Utilize a strategic approach to understand team skillset and manage accordingly across the organization
• Accountable to ensure continuous improvement Initiative for organization are implemented and scaling (financial, transactional, and efficiency) are measured.
• Determine and drive best practices through organization to ensure programs are onboarded properly to ensure customer delight, operational effectiveness, and corporate & industry standards are applied
• Creating operational and customer-driven reporting and insights utilizing business intelligence tools to drive organizational action
• Accountable to ensure direct customer interaction results in customer delight and manages through customer escalations and issues. This also includes being able to influence deviation from WWT best practices and procedures.
• Training, coaching and guiding the development of the team on standard policies, procedures and best practices while promoting professional growth
• Owns staff performance and identifying opportunities for individual and team improvement. Ensuring proper documentation and communication happens at all levels using the established coaching tools. Owns proper disposition and action of employee performance challenges.
• Responsible for Orders Management staffing and hiring decisions
• Promoting the World Wide Technology Integrated Management and Leadership tools and concepts
• Implements execution of Order Management Strategic Vision
• Perform employee reviews and assessments using the Career Framework