Lil Kicker's Coordinator

GENERAL SUMMARY 

The Lil’ Kickers Coordinator is responsible for managing Lil’ Kickers and Skills Institute class operations and the customer experience through the development of staff, marketing initiatives, and program organization.   Development, growth, and organization of all areas of Lil’ Kickers will be expected of this position. 

Our Culture 

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call it our “Code of Culture”.  

Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete’s Promise: 

Our Mantra: 

Respect The Past 

Accept Responsibility 

Pay it Forward 

Our Actions We Live By: 

Actions We Live By. It’s who we are when we step into our full power. 

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace. 

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it! 

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it’s never about one person–we are a part of a powerful team. 

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish. 

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter. 

Pete’s Promise: 

Service Forward 

Ruthlessly Consistent 

Do the Right Thing 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. 

PRIMARY JOB FUNCTIONS  

Program Management 

• Plan and implement Lil’ Kickers and Skills Institute class sessions on-site and at satellite locations 

• Ensure participant payments are collected per company standards 

• Communicate with the families of the participants 

• Develop relationships with the kids and their families 

Staffing and Development 

• Hire and train Lil’ Kickers Coaches to create a dynamic team that operates within the mission and goals of the company 

• Continuously develop coaches to achieve individual and company goals 

• Complete timely performance reviews for coaches 

• Continue to develop your coaching  

• Discipline and terminate coaches as needed per company policy 

• Manage coach schedule and payroll tasks 

Administration 

• Communicate program information to staff including new policies and procedures 

• Understand, manage, and support the use of Dash/Facility Software 

• Review program revenue and financial reports with General Manager  

• Establish program and revenue goals 

• Evaluate and manage equipment costs and needs to help plan future expenses  

• Coordinate weekly manager schedule to ensure program coverage 

• Maintain in-depth knowledge of Lil’ Kicker franchise operation procedures 

Marketing 

• Participate in the development and implementation of marketing programs 

• Communicate marketing initiatives and tasks to staff 

Customer Service 

• Ensure customers receive exceptional service from a friendly staff in a clean and well-maintained facility 

• Ensure all customers leave with a positive experience  

• Address any customer requests or concerns 

MINIMUM QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

SKILLS & KNOWLEDGE 

Required Skills 

• Strong communication, organization, and customer service skills 

•  Uses patience, tact, and professionalism when working with customers as per company standards 

• Effective training and leadership skills 

•  Proficient in computer skills and experience with management software 

• Ability to manage multiple projects 

• Written Comprehension and Expression — Ability to read, understand and communicate information and ideas in writing so others will understand.       

• Oral Comprehension and Expression —Ability to understand and communicate so others can understand ideas and information. 

• Computer – Ability to develop and maintain computer records in Word, Excel and other software required by TBCC and regulatory agencies.  Ability to develop tracking and report forms in Word and Excel as needed. 

EDUCATION AND EXPERIENCE  

• Soccer Experience Required 

• Current CPR Certification required (From either Red Cross or American Heart Association) or obtained within 30 days of employment 

WORKING CONDITIONS/ PHYSICAL REQUIREMENTS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations. 

• It is necessary to adapt to a frequently changing environment. 

• Sitting and standing is as needed.   

JOB DESCRIPTION REVISION 

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job.  While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.  This job description replaces all previous descriptions for this position. 

An Equal Opportunity Employer  

The Bay Club Company (“TBCC”) provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.