Associate Contract Specialist

Qualifications:

·       B.A., Business, Finance or other related field or equivalent work experience

·       1-3 years of technology vendor relationship development experience preferred

·       Demonstrated relatable business process experience preferred

·       Proficient PC skills (Microsoft Word, Excel)

·       Ability to work independently and/or on a team with minimal supervision

·       A subject matter expert in technology partner processes a plus

·       Excellent communication skills

Want to learn more about WWT? Check us out here:  https://www.wwt.com/about

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $51,600 to $64,500 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.

World Wide Technology is an Equal Opportunity Employer.

If you have any questions or concerns about this posting, please email taposting@wwt.com.

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Why WWT? 

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution on capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada. Want to work with highly motivated individuals on high-performance teams? Join WWT today!

A Brief Overview:

The Service Contract Associate (SCA) role resides within our Sales Operations Service Contract & Licensing Operations team and interacts directly with Inside Sales, Procurement, WWT Account Managers, WWT Finance Teams, authorized suppliers and end-user customers as necessary.

This role is responsible for supporting service contract management, including contract consolidation and cleanup, as well quoting renewals and new attach services as necessary for all bandwidth-assigned customers.  The SCA will work with our WWT Inside Sales Representative and Procurement Specialists to ensure quotes are provided to the end customer and the orders are properly set up and ordered in our system.  The SCA will also support the Contract Specialist and Senior Contract Specialist with additional bandwidth needs around contract management and quoting.

 Responsibilities:

• Responsible for owning service contract management, including contract consolidation and cleanup, quoting renewals, quoting new attach services required for true-ups, and all necessary reporting in support of customer engagement
• Work directly with the WWT and Cisco account teams to ensure service contract renewals are quoted and provided to the customer to ensure on-time closure
• Work with the WWT Inside Sales Representative and Procurement Specialists to ensure the orders are properly set up and ordered in our system
• Build and maintain strong working relationships with WWT account teams and internal operations
• Assist the WWT business units with identifying and quoting OEM service contract renewals
• Maintain expertise of the baseline processes pertaining to Quoting and Service Contract Management
• Maintain proficiency in the use of OEM and WWT Service Contract Tools
• Maintain good organizational skills to keep details organized for each account in the Customer Profiles (deal id’s, discounts, proper end-user information, contacts, co-term dates, contract numbers, standards)
• Run and maintain reports as necessary for our customers for their OEM service contracts.
• Work to ensure renewals are quoted in a proactive manner (90-120 days prior to expiration) to ensure positive impact in our metrics with on-time bookings
• Provide Renewal Status of Opportunities to SCLO Program Specialist as well as Management.
• Be a resource for our WWT account teams and internal operations teams for service offerings, contracts, policies and tools

• Bring new insight and possible improvements to the SCLO team’s success

Personal Attributes:

• Must have a passion for learning and continued education regarding OEM service offerings and policies for quoting and management as well as the Information Technology industry
• Ability to prioritize and perform work in required time frames
• Capability to multi-task and adapt to change
• Ability to communicate effectively and in a timely manner
• Strong Organizational Skills
• Detail Oriented and Critical Thinker
• A willingness to do whatever it takes to get the job done
• Proactive attitude and work ethic
• Must be a team player