Disconnect Resolution Specialist PT

Disconnect Resolution Specialist PT

Department: Synergy

Location: Logan UT, In Office or Hybrid (In office Tuesday, Wednesday, and Thursday)

Schedule: Monday - Friday 3 pm - 7 pm or 4 pm - 8 pm MT

Wage: $15.75 per hour plus a performance-based tier system

Overview

Disconnect Resolution Specialist research disconnect notices and work to restore utility services. Disconnected services often cause past due balances and sometimes collection invoices. You are responsible to collaborate with the appropriate party to resolve these issues and make necessary payments to re-establish utilities. Your efforts will foster client relations as their accounts remain active and in good-standing.

Responsibilities

• Coordinate with utility providers, collection agencies and team members to research disconnected accounts
• Scan disconnect notices and link them to the appropriate account in the Conservice database
• Prioritize urgent disconnect notices and resolve them quickly
• Make payments to restore utility services
• Medium phone usage-up to 30-50% of work day making outbound calls to providers.

Qualifications

• Attention to detail
• Self motivated to find the “why” behind the problem and resolve the issue
• Able to effectively manage time and prioritize workload
• Clear and professional written and verbal communication
• Able to develop collaborative relationships with team members
• Self-motivated to produce quality work

Education & Experience

• High school diploma or equivalent