Service Costing Coordinator

The Hiller Companies, LLC has an immediate opening for Service Costing Coordinator.   If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today. 

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standards of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance, and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal – making the world a safer place.

Job Summary: The Service Costing Coordinator acts as liaison between various branch departments and the Shared Branch Service team members to ensure proper job costing and documentation of work performed. This position is responsible for ensuring job costs are allocated appropriately and are communicated to Hiller’s Shared Branch Service department for entry into Service Trade and billing through E1

Pay Range:  $24.00/hour-$36.00/hour. The posted salary range reflects the anticipated hiring range for this position at the time of posting and is provided in accordance with applicable pay transparency laws. Actual starting pay will be determined based on job-related factors, including the candidate's qualifications, experience, skills, education, internal equity, geographic location (where applicable), and market considerations. Not all candidates will be hired at the top of the posted range.  The posted range reflects base salary only and does not include any applicable bonuses, commissions, overtime, or the value of employee benefits. Eligible employees may participate in the Company's benefit programs, subject to the terms and eligibility requirements of each plan.

Location/Schedule: This is an onsite role at our office in Alsip, IL.  To facilitate a schedule that includes an early start to every weekend, some lunch periods are shortened during the week.

Key Responsibilities:

• Job costing technicians time and materials used for job
• Reviews and applies other job costs and ensures accurate allocation of revenue
• Verifies all POs for jobs have been received and align with costs applied
• Review contract agreements to ensure costs are within terms of agreement
• Completes jobs in the system and closes out calls timely to send to invoicing
• Delivers quality customer service to ensure client satisfaction is achieved
• Relays information between management and sales to best coordinate service and improve
• Supports Operations Cost Analyst as needed for special projects and analysis
• Supports admin as needed by supplying customer jurisdictional authorities with work documentation
• Follow SOP guidelines to ensure compliance with approved standards and practices.
• Creates and maintains accurate documentation of all processes within their job
• Other duties as assigned

What We Are Looking For:

• HS Diploma/GED Required; some college preferred
• 2+ years’ experience in business-to-business customer service experience is required.
• Prior service department experience is preferred, ideally in life and safety, and/or security and communications industry.
• Confident personality to properly negotiate with outside organization contacts, such as clients and general contractors.
• Excellent oral and written communication
• Proficient computer skills, including MS Office Programs and track record of learning and mastering new programs.
• Strong record-keeping, analytical skills, time management, and job prioritization
• Remarkable organizational skills and attention to detail
• Demonstrated understanding of workflow processes, service operation metrics and customer follow-up.
• Prior experience with Service Trade or similar
• Working knowledge of JD Edwards E1 or other ERP

Physical Requirements:

• While performing the essential functions of this job the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands or arms, stoop, kneel, crouch, or crawl, and is occasionally required to lift and/or move heavy objects.
• Ability to lift and carry up to 50 pounds.
• Capable of standing, walking, bending, and kneeling for extended periods.

Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant.

We are proud to operate according to our Core Values: Put People First, Empower the Branches, Earn Customer Trust, Embrace the Challenge and Act with Integrity.

Most employee benefits start from the first day of employment, including:

• Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education
• Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off
• Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs
• Career advancement potential within a growing company.

Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place.