Program Specialist

This position is in the Veterans Benefits Administration, San Diego Veterans Affairs Regional Office, Support Services Division, National Transcription Center; and serves as a Program Specialist responsible for administrative and technical work. The incumbent is responsible for managing the efficient, effective coordination and accomplishment of the planning scope, development, design and the Supervisory Office Automation Assistant caseload and the progress forward to claims resolution.

The Transcription Program Specialist (TPS) works within the Support Services Division of the San Diego VBA Regional Office and is responsible for supporting Management and the Supervisory Office Assistant. Specific duties include: Responsible for the overall management control and execution of the office programs within the National Transcription Center (NTC). Provides advice and guidance to managers, staff and Veteran Service Organizations (VSO). Conducts quality assurance reviews of final transcripts produced by NTC. Analyzes reports regarding production, quality, and timeliness goals/standards offering suggestions to management for improvements. Prepares and conducts formal training sessions for newly hired personnel, refresher training and training required due to changes in procedures or standards. Dual responsibility with the NTC Supervisor for suspense and control action of all approved recurring reports or other scheduled reports; i.e. OT reports, follow-up correspondence to staff members as required, transferring of transcripts to Veterans Benefits Management System (VBMS), and logs. The incumbent transcribes the most difficult voice recordings of complex testimony, to include a wide-range of topics and specialized and complex medical and legal terms. Serves as the equipment and technological subject matter expert, ensuring that equipment used by OA Assistants and 50+ regional offices is up-to-date and in working order. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-07/09 Work Schedule: Monday - Friday, 7:00 am - 3:30 pm Compressed/Flexible: Not Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Program Specialist; PD38201A and PD38200A Relocation/Recruitment Incentives: Not Authorized . Financial Disclosure Report: Not required Bargaining Unit: Yes

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period , your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Additional Conditions of Employment are as follows: You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Selectees are required to serve a one-year supervisory probationary period if not previously completed in a Federal position. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://www.ed.gov/about/initiatives/international-affairs/recognition-of-foreign-qualifications. You may submit unofficial transcripts when applying. However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.