Quality Lab Supervisor

The Quality Lab Supervisor leads and oversees quality control operations while managing a team of Quality Assurance Techs who ensure product quality, regulatory compliance, and continuous improvement.

This role combines hands-on technical expertise with supervisory responsibilities to maintain the highest quality standards across all production processes.

Job Responsibilities:

Team Leadership & Management:

• Supervise, coach, and develop a team of QA Technicians IIs.
• Assign daily work activities, prioritize testing schedules, and manage resource allocation
• Conduct performance evaluations, provide feedback, and identify training needs
• Foster a culture of Printpack Core Values
• Foster Printpack Expectations of our Leaders

Quality Operations:

• Oversee hands-on testing of materials using various test equipment and analytical methods
• Review and validate test data and analysis performed by team members
• Make critical go/no-go decisions for material releases and product approvals
• Lead defect containment efforts and coordinate corrective action responses

Technical & Compliance Leadership:

• Maintain expertise in testing methodologies, equipment operation, and quality standards
• Ensure compliance with company policies, industry regulations, and customer specifications
• Oversee calibration programs and equipment maintenance schedules
• Serve as a technical escalation point for complex quality issues
• Lead investigations into product defects or process failures, implementing Corrective and Preventative Actions.
• Participate in internal/external audits to ensure adherence to regulatory standards.

Communication & Collaboration:

• Interface with Production, Support Staff, and other departments on quality matters
• Communicate test results, quality issues, and recommendations to management
• Participate in cross-functional teams for problem-solving and process improvements
• Maintain accurate records in computer systems and quality management software

Continuous Improvement:

• Lead and participate in safety programs and quality improvement initiatives
• Identify opportunities for process optimization and efficiency gains
• Drive root cause analysis and implement preventive measures
• Support the development and implementation of new testing procedures

Printpack is proudly an equal-opportunity employer. We are committed to creating an inclusive environment. Embracing diversity enhances our work culture and is vital to our success. We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, gender identity, sexual orientation, marital/parental status, genetic information, age, national origin, ancestry, ethnicity, disability, marital status, military or veteran status or affiliation, or any other characteristic protected under applicable law.

To view your rights and government notices, please see the links below:

Know Your Rights  - Conozca sus Derechos  -  Your Rights Under USERRA (dol.gov)   -   FMLA   -   FMLA (Spanish) -  Polygraph Protection   -  Right to Work  -  Right to Work (Spanish)

Printpack is committed to helping individuals with disabilities participate in the workforce and ensure equal opportunity to compete for jobs. If you need a reasonable accommodation to assist you with your application for employment or job search, please get in touch with us by sending an email to CorpRecruiting@Printpack.com.  Please include in your email a brief description of the accommodation you are requesting and the position for which you are interested in applying.