Veterans Claims Examiner

This position is in the Veterans Benefits Administration, Compensation Service. This position reports to the Assistant Director for Systems Support and Operational Review staff. System Support and Operational Review Staff enables the responsive, timely, and compassionate delivery of C&P benefits and services to veterans and their families through the development and maintenance of business line software applications, systems, and data.

Specific duties include: Collects or gathers necessary data from data warehouses (i.e. Corporate Database, PA&I data, etc.), monitors, analyzes, and audits data surrounding systems efficiencies and operating programs and activities supporting compensation benefits and services provided to veterans, their dependents, or beneficiaries. Conducts data audits, through data gathering and analyzing, and investigates evidence involved in operational reviews and system efficiency and effectiveness reviews to determine where systems inefficiencies and risks may be impacting business operations. Expands the ability to leverage technology to develop solutions to meet CS and agency requirements, ensuring solutions align to governance policy. Collaborates with agency stakeholders to gather requirements and develop, customize, and design innovative solutions that leverage SharePoint, the Power Platform, and additional technology, automating processes and improving efficiency. Undertakes long and short-range research and studies program activities within Compensation Service to support the organization's business goals and objectives. Supports multiple projects or programs concurrently where effort involves coordination among multiple resources, other divisions, or agents outside of the organization. Manages and monitors the performance, capacity, availability, serviceability, and recoverability of developed solutions to meet customer expectations and requirements. Designs data reporting and decision support tools to help measure and enhance CS efficiency and efficacy. Develops and uses national tools and knowledge products, including surveys, databases, reports, database applications, and tracking and monitoring systems. Performs analysis to validate data, ensuring the accuracy of information delivered. Designs or assists with procurement of data inputs, systems, and display formats to ensure that CS staff can quickly see trends and outcomes. Completes recurring reporting and monthly operation update reporting, determining the best modality to ensure understanding and effective use of the data presented. Prepares for and gives oral presentations on data issues, advising leadership on national and/or local impact of changes in process, protocol, and/or provide recommendations to resolve to various audiences within Compensation Service, VBA senior management, department-level executives, and outside agencies. Audits, investigates, collects, catalogues, and monitors the technical data of existing systems. This includes documentation relating to interfaces, data requirements, system requirements and other technical data information which is necessary for the technical assessment, planning and design of modern automated information systems to meet the needs of VBA customers. Incumbent keeps abreast of technological developments to advise on alternative solution paths and maintains current technical expertise. Coordinates with Digital Resources Management team members to ensure that there is adequate backup to meet organization's needs. Work Schedule: Fulltime, Monday-Friday 8:00am-4:30pm Compressed/Flexible: Not Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Veterans Claims Examiner; PD420240 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Additional Conditions of Employment are as follows: You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

There is no educational requirement or substitution at the GS-13 grade level.