Activation QC Specialist

Overview

As an Activation QC Specialist at Conservice, you will audit the work our internal Activations team completes. Your objective is to provide proper and timely feedback to our team to correct behaviors and trends to ensure we provide a world-class experience for our clients.   

Responsibilities 

As an Activations QC Specialist, you will: 

• Learn and follow complex, unique, and different methodologies to QC work being done by our Activators, to meet client needs by navigating different documents, programs, and websites almost simultaneously
• Quality check that utility requests with utility providers through phone, email, fax, and online are done accurately and efficiently. 
• Resolve urgent Quality requests in a timely manner
• Provide feedback through notes and messages to team members through Conservice software, professional written correspondence is expected
• Maintain relationships with Leadership and team members through direct professional contact and communication
• Low phone usage - There will be some instances where you are able to contact a Provider to gain clarity on a Quality check you are performing. Less than  5% of your job will be on the phone.
• Expected to complete multiple Quality check requests. 
• Able to maintain a strong workflow while shifting priorities appropriately. 
• Able to meet expectations and deadlines lined out for you.  

Preferred Skills 

• Adaptability and problem-solving skills
• Attention to detail to achieve high accuracy 
• Professional communication skills, written and verbal
• Excellent computer navigation skills
• Good organizational and time management skills to maximize completed work and prioritization 
• Willingness to learn Conservice software 
• Ability to work independently and with a team 
• Comfortable being on the phone working with utility providers
• A desire to learn and grow