General Manager - Sports & Recreation Complex

Job Title: General Manager

Department: Residential

Reports to: Regional Director - Lifestyle

Job Type: Exempt

Arch Amenities Group

Wellness-driven. Hospitality-focused.

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Job Summary: 

The General Manager is responsible for overseeing the daily operations of a 32,000 square foot residential sports and recreation complex in Ashburn, Virgina. The operation consists of the following core departments: aquatics, fitness, racquet sports, childcare, two member services desks, and community events. This role leads a robust team to maintain facility excellence, provide superior member experiences, and ensure operational efficiency across all amenity spaces and programs.

Key Responsibilities:

Operational Leadership

• Manage all aspects of daily operations including staffing, program oversight, customer service, and facility management.
• Develop and implement operational policies and procedures to improve efficiency and service quality.
• Monitor financial performance including budgets, expenses, and revenue, to meet targets.

Team Management

• Lead recruitment, training, and development of employees to build a strong, motivated team.
• Foster a positive workplace culture that emphasizes teamwork, accountability, and high performance.
• Conduct regular performance evaluations and address employee relations issues as needed.
• Oversee administrative functions including new hire paperwork, payroll processing, and employee scheduling promptly and accurately.

Financial Management

• Develop and manage annual operating budgets, tracking revenue streams against projected expenses to maintain profitability.
• Establish fee schedules for memberships, program registrations, and point-of-sale (POS) merchandise.
• Negotiate and monitor service contracts and third-party vendor agreements.

Customer Experience

• Ensure excellent customer service standards and respond to member feedback or complaints promptly.
• Implement initiatives to enhance customer satisfaction and loyalty.

Compliance & Safety

• Ensure compliance with all legal, regulatory, and safety standards.
• Oversee health and safety protocols and maintain a safe working environment.
• Ensure all facility operations and staff performance consistently meet AAG values and service standards.
• Perform daily inspections to ensure facility cleanliness and safety.

Qualifications:

• Bachelor's degree in Business Administration, Sports/Recreation, Hospitality Management, or related field preferred.
• 5+ years of management experience in a relevant industry.
• Proven track record of managing teams and driving business results.

Key Competencies

• Strong leadership and interpersonal skills.
• Excellent problem-solving and organizational abilities.
• Financial acumen and ability to manage budgets.
• Effective communication and customer service skills.
• Ability to multitask and adapt in a fast-paced environment.
• Proficiency in Point of Sale software and Microsoft Office Suite.
• CPR/First Aid certification preferred.
• High attention to detail and commitment to maintaining high standards.

Essential Function

Seldom

Occasionally

Frequently

Stationary Position -- Sitting or Standing

X

Active Position -- Walking, jogging, running

X

Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate

X

Climb/Balance -- Stairs, ladders, ropes, equipment, beams

X

Stoop/kneel/crouch or crawl -- Position self, move

X

Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information

X

See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more

X

Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.

X

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.