Program Support Assistant (OA)

This Program Support Assistant position is located at the Lebanon VA Medical Center in the Behavioral Health and Sciences (BH&S) Service . This position provides program support to several BH&S clinical/administrative operations and programs.

Major duties include, but are not limited to: Collects, compiles, researches, tracks and reports program data for use in program development, reporting to leadership, and other respective offices/staff. Functions as the main program support point of contact for the SPC program. Assists Coordinator/Leadership and case management staff in preparing for, organizing and conducting Outreach Events designed to increase access to VHA services to those at-risk Veterans. Performs comprehensive clerical duties, including phone coverage, software use (word processing, spreadsheets, presentations), and specialized medical systems (VistA/CPRS), while providing cross-coverage for administrative support roles across the entire BH&S care line. Gathers data for facility, Veterans Integrated Service Network (VISN), VA Central Office (VACO) and Northeast Program Evaluation Center (NEPEC) reports, utilizing various data collection systems. Collects, compiles and/or tracks statistical information in support of program operations, and accesses status and outcomes in relation to established performance measures, goals and objectives. Receives and processes documents and reports in accordance with established procedures. Use software applications to draw information from a wide variety of sources in order to prepare reports. Provides data/reports related to the administrative, clinical, and technical aspects of the programs to the VISN Network Office, Central Office, or other facility leadership needing this data. Manages the patient flow through various programs, with a goal of high census and compliance of performance measures at all times. Manages all clinics stop codes/encounter/report paperwork related to these programs, as well as keeping all policies/procedures/ operation manuals to meet Joint Commission and other VHA standards. Utilizes statistical data to compile monthly workload reports for all program staff. Accurately collects, enters and manages data, including both patient data and program data, and enters required data into the database in a timely fashion. Acts as a consultant to program team members with regard to program support and administrative matters. Provides administrative support for PTSD Clinical Team (PCT), Evidence Based Psychotherapy (EBP) Coordinator, Local Recovery Coordinator (LRC), Psychological Testing Lab, Primary Care-Mental Health Integration (PC-MHI) team, Substance Use Disorders (SUD) team, Residency and Internship Programs, and Acute Inpatient Psychiatry, ect. Serves as primary back-up to the Mental Health Commitment Coordinator. Provides a point of contact for patients, medical center staff, Veteran's VISN staff, community agencies and various others who contact these BH&S programs. Assembles of PTSD Assessment Clinic intake packets and filing of patient assessment products (checklists, inventories, etc.). Assists with special projects, such as the Mental Health Summit and Behavioral Health Grand Rounds. Creates purchase requests and equipment requests in support of BH&S program areas. Data gathering, tracking, managing and reporting in support of BH&S program areas. Coordinates of schedules and office space for students in educational programs. Coordinates meetings, conference calls and scheduled leave, as well as prepare travel papers and schedule conferences for program staff. Exercises independent judgment demonstrates highly effective interpersonal skills with individuals and groups ranging from patients and family through professionals to upper-level management in local and community-wide settings. Prepares commitment paperwork for all levels of involuntary commitment. Communicates several times a week with the offices of both the County Courts and Mental Health agencies in both Lebanon and Lancaster Counties to coordinate commitment hearings and transfers to differing levels of mental health commitment. Prepares court documentation and validates completion of commitment forms as required. Secures witnesses for court hearings. Updates list of due dates for civil commitments on a weekly basis. Coordinates communication with crisis workers and counties when addressing civil commitment cases/issues. Performs other related duties as assigned. Work Schedule: Monday-Friday, 8:00am- 4:30pm. Telework: This position may be authorized for ad-hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA)/PD595-049800 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

There is no educational substitution at this grade level.