Campus Operations Specialist

Overview

Perform activities in support of student-facing campus accounting/operations functions. Participates with other service areas to facilitate consistent delivery of service and information. Responsible for payment transactions including billing, collections and disbursements. Assist with campus events, to include Orientation and Registration.

Pay Range: $18.90-27.30

Location: Houston, TX

What We Offer: 

• Competitive Insurance: Health, vision, and dental coverage for you and your dependents

• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)

• Retirement Matching: 50% match on the first 6% of your contributions after 90 days

• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby

• Pet Insurance: Competitive coverage for your furry family members through ASPCA

• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered

Responsibilities

• Campus Activities
  • Assist with New Student Orientation/Registration and support for Campus events
  • Snap-on, P-card reconciliation Assist staff to code and reconcile Purchasing Credit Cards, timely and correctly.
  • Non-dept. Requisition; Campus Store Inventory Count and Management
  • Maintain positive and collaborative working relationships across all departments
• Customer Service & Payment Processing
  • Advise students and parents on payment plans, outstanding balances, and refunds. Provide in-depth customer service to students regarding financial matters
  • Student Payments for tuition and fees
  • Payments for Campus Store & Registration/Orientation
  • Cash counts, drawer reconciliation and bank deposits
  • Maintain TechForce and Petty cash funds
• Disbursements
  • Creation of refund batches
  • Process relocation grant awards
  • Disbursement of student checks
• Collections
  • Collect all student payments for tuition and fees. Post wire transfers, EFTs and automatic credit card payments.
  • Ensure student accounts are current and are paid in full by graduation. Review Academic Standing Report, charge retake fees, work closely with Financial Aid on, PDP, Grad Balances, Debit/Credit Report, etc. to ensure all funding is posted and with students, generate student invoices and past due notices.

• Other duties as assigned

Qualifications

• High School Diploma or GED required
• Associates Degree preferred
• 1-3 year’s previous experience; preferably in an institution of higher education or in a customer service industry
• Some accounting and/or general ledger experience preferred
• Attention to detail; ability to maintain confidentiality and professional decorum.
• Ability to effectively communicate in oral and written form with a diverse customer base in a welcoming and friendly manner.
• Ability to work in a fast-paced environment where deadlines are essential.
• Possess excellent customer service, problem-solving and time management.
• Knowledge of accounts receivables and collections.
• Knowledge of personal computer software applications including Excel, Outlook. And Word
• Able and willing to:
  • Communicate, think, learn, and reason
  • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
  • Safely ambulate and/or maneuver when on-site at Company locations
  • Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
• Ability to gain, understand and apply information and data as it relates essential functions of the position
• Ability to foster long-term relationships with stakeholders
• Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
• This position is designated as:
  • Onsite; Work environments may include exposure to student learning environments with a variety of conditions. Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety procedures.