Lead Transportation Coordinator

The Lead Transportation Coordinator (Beneficiary Travel Lead) works as part of the Beneficiary Travel (BT) section of the Veteran Transportation Service, Business Office (VTS) within the Amarillo VA Health Care System. The incumbent's main duties are to provide patient program support, program administration, administrative support, excellent customer service to all staff and veterans and perform other related duties as assigned.

The Lead Transportation Coordinator (Beneficiary Travel Lead) helps guide the daily operation of the unit, ensures that agency policies and priorities are being followed; and provides input on work performance of the unit staff. The incumbent gives advice, counsel, and training support and guidance to employees on both work and administrative matters. The incumbent hears and resolves minor complaints from employees; refers group grievances and more serious unresolved complaints to appropriate supervisor or manager. The incumbent participates in interview panels and resume reviews during the recruitment process for the Beneficiary Travel/Veteran Transportation Service (VTS) section; identifies and provides for training needs; and recommends to the supervisor, as a subject matter expert, ways to improve production or increase the quality of work within the area of authority. Provide information to supervisor as requested concerning promotions, reassignment, recognition of outstanding performance, and personnel needs. Serves as the subject matter expert and trainer for the Beneficiary Travel staff responsible for accurately determining and/or verifying Veteran eligibility for travel reimbursement according to rules, regulations and standard operating procedures. Conducts travel audits under the direction of the Compliance Business Integrity program. Arranges special mode transport for patients adhering to provider specifications of mode of transport and ensuring that mode is correctly denoted according to the patient's medical condition. Responsible for coordinating and/or writing replies to customer service and Congressional inquiries. Work Schedule: Monday - Friday 8:00 a.m. - 4:30 p.m. Telework: Ad-hoc available Virtual: This is not a virtual/remote position. Position Description/PD#: Lead Transportation Coordinator / PD005400 Relocation/Recruitment Incentives: Not Authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

There is no educational substitution at this grade level.