SF Exceptions Analyst

EXCEPTIONS ANALYST

Department: Single Family

Wage: $15.75 + Tier based performance

Location: Hybrid (In office Tuesday, Wednesday, and Thursday)

Overview

The purpose of an Exceptions Analyst is to look into abnormalities that appear on our client’s bills. As a Utility Expert you will learn to decipher when meter reads and other information on the bills seems to be out of the ordinary. You will be a part of a team that has the potential to make a big impact on our clients. For example, in 2022 we were able to save our clients a combined total of $2,381,327.63!!!  

Responsibilities 

As an Exceptions Analyst, you will: 

• Research and resolve anomalies in utility provider bills. 
• Communicate with utility providers and clients through email and on the phone. 
• Determine the best course of action to resolve issues and contacting the necessary party. 
• Detect inefficient processes and find innovative solutions
• Medium phone usage-outbound calls with providers and clients, 25% of your day.

Preferred Skills 

• Attention to detail
• Ability to explain complex ideas, both verbally and written, using clear, professional language
• Ability to prioritize time well and push yourself to consistently achieve higher goals
• Problem-solving skills – ability to independently use the resources and tools provided to you
• Comfortable using a computer, Google Drive, and Excel
• Committed to quickly learning and adapting to new computer software
• Ability to meet deadlines 

Education & Experiences

• High School diploma or equivalent