SUPERVISORY QUALITY ASSURANCE SPECIALIST
About the role
See below for important information regarding this job.
Responsible for planning, organizing, coordinating, directing, and integrating the work of subordinate staff.
Manages and directs subordinate technical, quality assurance, and administrative personnel.
Develops, presents, and promulgates recommendations for changes in/enhancements to branch programs to improve customer service and satisfaction.
Manages studies and special projects regarding and affecting Supplier Operations plans, goals and initiatives.
Monitors the collection, consolidation, and analysis of metrics and data used to inform operating officials regarding the viability, effectiveness, and efficiency of Team programs.
Identifies and implements initiatives to eliminate or reduce inefficient and/or ineffective work practices and provides technical guidance to subordinates to improve efficiency and productivity.
Reviews decisions made by subordinates and/or team leads, assuring application of all personnel management programs.
Substitution of education may not be used in lieu of specialized experience for this grade level.
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