Nurse - Chief of Patient Services Education

The VA New York Harbor Healthcare System provides care to eligible Veterans via 3 medical centers and 2 community-based outpatient clinics. The Nurse IV - Chief of Patient Services Education position is located at the Margaret Cochran VA Campus in Manhattan.

The Nurse IV - Chief of Patient Services Education provides senior leadership for all patient and staff education programs. The role oversees major education initiatives, ensures compliance with VA training requirements, and leads interdisciplinary collaboration across the facility and VISN. The Chief manages program operations, budgets, trainee programs, and evidence-based practice activities while nurturing a culture of safety, learning, and high-quality Veteran-centered care. This position requires strong communication, strategic leadership, and the ability to build effective relationships at all organizational levels. Primary responsibilities include: Provide leadership and oversight for daily clinical and administrative functions of the Education Department as directed by the Associate Director for Patient Care Services. Supervise Patient Services Education, the Competency Program, the Coach Mentor Program, and the Resuscitation Quality Improvement (RQI) Program. Manage service-specific employee orientation and ensure onboarding processes meet organizational standards. Conduct education needs assessments and plan, deliver, and evaluate patient and staff education activities. Serve as the Patient Services Education liaison to the VISN Education Council. Oversee fiscal management of education program funding, scholarship programs, and student/resident programs including VA-STEP, the Post-Baccalaureate Nurse Residency (PBNR), and Registered Nurse Transition to Practice (RNTTP). Ensure accurate budget planning, forecasting, and monitoring for education and affiliation programs. Provide supervision and guidance to nursing and administrative support staff. Participate in performance improvement activities and support compliance with department and facility goals. Support interdisciplinary collaboration to meet patient-centered and organizational objectives. Coordinate and evaluate research and evidence-based practice initiatives related to patient education, nursing practice, and staff development. VA offers a comprehensive total rewards package: VA Nurse Total Rewards Work Schedule: Monday - Friday, 7:30am - 4:00pm Pay: Competitive salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Telework: Not Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

U.S. Citizenship; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical evaluation. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). You may be required to serve a probationary period. Complete all application requirements detailed in the "Required Documents" section of this announcement.