AI Business Process & Automation Lead

The AI Business Process & Automation Lead decides what work should change, designs how work should operate tomorrow, and embeds AI into standard business processes.

Main responsibilities:

• Identify and justify priority business workflows to be transformed
• Design target (to‑be) business processes, explicitly showing where AI or automation is used
• Work with the AI Product Owner to convert redesigned processes into executable AI initiatives
• Define new ways of working, roles, and success measures
• Support adoption of redesigned processes within the function

What this role is not:

• Not an AI or automation delivery role
• Does not select tools, platforms, or vendors

Profile:

• Strong background in business process transformation or operational excellence
• Ability to challenge existing ways of working
• Strong influence and change management skills

Basic Qualifications:

• Bachelor’s degree in business, operations, engineering, industrial engineering, information systems, supply chain, finance, or related field, or equivalent experience
• Minimum 10 years of experience in business process transformation, operational excellence, automation strategy, or change leadership
• Demonstrated ability to map current-state workflows and design future-state processes with measurable performance improvements
• Proven track record delivering efficiency gains (cycle time, cost, quality, or customer experience improvements) through process redesign
• Ability to identify and quantify AI and automation opportunities within business workflows
• Experience driving alignment across cross-functional stakeholders to implement process changes
• Strong facilitation, communication, and influence skills in global or matrixed environments

Preferred Qualifications:

• Certification in Lean, Six Sigma, process management, automation, or change management preferred
• Experience applying Lean, Six Sigma, BPM, service design, or change management methodologies
• Experience embedding AI, automation, or decision-support tools into operational processes