Manager, Sales Operations - SCLO

Qualifications:

• Bachelor’s Degree in Arts/Sciences (BA/BS) in Business, Finance, or related field required.
• A minimum of 5 years' progressive experience in a related field required.
  
• 5+ years of experience in sales operations or sales support, with leadership experience.
• Strong experience in managing operational processes and ensuring team success through training and development.
• Ability to analyze data and drive decisions based on performance metrics.
• Proficiency with CRM systems, data tools, and Microsoft Office (Excel, Word).
• Leadership & Team Management: Ability to lead and develop a team to meet and exceed operational goals.
  
• Problem-Solving: Demonstrates a proactive approach to solving issues and managing escalations effectively.
• Communication: Strong communication skills, both written and verbal, with the ability to convey important information to team members and senior leadership.
• Resilience: Demonstrates the ability to work under pressure and meet deadlines while maintaining high performance.

Want to learn more about WWT? Check us out here:  https://www.wwt.com/about

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $86,000 to $107,500 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.

World Wide Technology is an Equal Opportunity Employer.

If you have any questions or concerns about this posting, please email taposting@wwt.com.

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Why WWT? 

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution on capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada. Want to work with highly motivated individuals on high-performance teams? Join WWT today!

A Brief Overview:

he Manager, Sales Operations, plays a critical role in overseeing the day-to-day execution of customer and partner requirements. This individual leads a team responsible for delivering on key operational activities such as generating quotes and processing customer purchase orders. The Manager ensures that the team meets performance goals and that processes run smoothly to support business objectives. In this role, the Manager is a primary point of escalation for team members and is responsible for providing leadership, guidance, and support to ensure the team delivers consistent results. The Manager is also tasked with developing employee
compensation plans, conducting performance assessments, and fostering a collaborative environment that drives productivity and operational excellence. This role requires a deep understanding of internal systems, sales processes, and operational strategies to ensure the team's success in meeting customer needs and achieving departmental objectives.

Responsibilities:

• Team Leadership & Development:
  • Lead and manage a team responsible for executing daily operational tasks, ensuring the timely and accurate delivery of customer requirements.
  • Provide training, coaching, and mentoring to team members, fostering a positive and high-performance environment.
  • Develop employee compensation plans and complete annual Employee Assessments to ensure growth and development within the team
• Operational Execution:
  • Oversee the day-to-day operations of the team, ensuring that all tasks, including generating quotes and processing orders, are executed efficiently.
  • Analyze team performance and processes to identify areas for improvement, implementing new procedures as needed.
• KPI & Performance Management:
  • Monitor team performance through key metrics, using data analysis to drive improvement and ensure alignment with departmental goals.
  • Track and report team performance to Sales Operations leadership, making adjustments as necessary to improve efficiency and output.
• Escalation Management:
  • Act as the primary point of escalation for team issues, resolving customer and partner problems quickly to maintain satisfaction.
  • Develop protocols for handling escalations to ensure consistent and timely resolution of issues.
• Collaboration & Communication:
  • Collaborate with cross-functional teams, including sales and finance, to ensure alignment with broader business goals and seamless execution of operations.
  • Communicate operational updates, performance metrics, and key issues to senior management.
• Process Improvement:
  • Identify opportunities to enhance team operations by implementing more efficient processes and leveraging internal systems for better workflow.
  • Ensure that all team members are trained on new systems and processes to maintain consistency in operational performance.