Z1 Customer Service Representative

Description

Customer Service Representative

Carrollton, GA (West Atlanta area) - Full Time

Customer service is an important part of the customer experience here at Z1 Motorsports. Become a part of our growing team assisting clients with shipping logistics, returning products, processing damaged or lost package claims, and providing technical support to achieve complete customer satisfaction. As a customer service representative your duties will include:

DUTIES AND RESPONSIBILITIES:

Customer Service

• Interact with customer in person, over the phone, and through email
• Set up returns and exchanges
• Cancellations and order modifications
• Ensure order accuracy
• Verify part numbers and fitment
• Shipping claims for damaged or lost orders
• Provide technical support
• Respond to customers in timely manor
• Other duties as assigned

Availability

• Must be onsite
• 40-hour workweek with occasional nights and weekends

Requirements

EXPERIENCE & QUALIFICATIONS:

• Positive attitude and customer service mindset
• Automotive knowledge preferred 
• Basic Computer Skill knowledge
• Proficient in Microsoft Office suite
• Exhibit strong communication skills
• Bilingual (Spanish) proficiency preferred
• Customer Service/Call center experience preferred