Collections Officer-Bilingual

This role requires excellent customer service and negotiations skills, as well as problem-solving skills. Analyzes delinquent, post charge/written off accounts, and over the limit accounts and executes the appropriate collection strategies to provide customers solutions for bringing accounts current. As part of the recovery process for accounts, negotiate payment arrangements and settlements with members. Makes outbound calls and receives inbound calls in a fast-paced call center environment using an automatic dialing system. Serves as a subject matter expert and provides assistance to peers, other departments and branches. Performance driven to meet individual and department collection goals, quality call monitoring standards, and call adherence expectations. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values.
High school diploma or equivalent. Minimum three (3) years of collections or comparable experience, including inbound and outbound call center experience. Familiar with industry standard skip tracing practices and software applications. Knowledge of various office automation software including fax machine, ability to navigate internet browsers and excellent typing skills. Strong verbal, written, and interpersonal communication skills.