Partner Relations Associate

Overview

The Partner Relations Associate serves as a primary point of contact between the company and its corporate partners. This role is responsible for assisting in the management of client relationships, ensuring satisfaction, and facilitating communication between internal teams and external stakeholders. The ideal candidate will possess strong interpersonal skills, an understanding of client needs, and the ability to coordinate cross-functional efforts to deliver exceptional service.

Qualifications

• Associate Degree in Business Administration, Communications, Marketing, or related field
• 3+ years of experience in client services, or a related role
• Excellent communication and interpersonal skills
• Strong organizational skills
• Ability to manage multiple priorities effectively
• Working knowledge of Microsoft Office Suite
• Familiarity with individual insurance programs
• Multilingual capabilities are a plus, primarily Spanish
• Commitment to upholding strict adherence to all compliance protocols and maintaining the confidentiality of all sensitive information

We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

We are an equal opportunity employer.

Responsibilities

• Manage new insurance applications and all associated Medicaid offset paperwork, ensuring accuracy and compliant filing with relevant state offices.
• Perform status reviews for offsets in a timely manner and follow up as needed
• Provide support for billing inquiries and all other elements of customer service
• Assist with various aspects of account management, including the collection of past due payments, refunds and reconciliations
• Maintain accurate records of client communications and account activities
• Prepare reports, presentations, and documentation as needed
• Serve as liaison for corporate partners.
• Build and maintain a strong relationship with key stakeholders.
• Conduct regular check-ins with clients.
• Montior account performance and proactively addresses issues or concerns.
• Tracks and reports on client satisfaction.
• Assist in customized solutions.
• Provide insights and feedback to internal teams based on client interactions.
• Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
• Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
• Reacts positively to change and performs other duties as assigned.