Rental Manager: Hoback Sports - Year Round

Jackson Hole Mountain Resort

JOB POSTING

Position Title: Rental Manager

Reports To: Hoback Sports General Manager

Location: Hoback Sports – Jackson, WY

Classification: Year-Round, Full-Time

FLSA Status: Exempt

Job Duties

• Manage to operating budgets for all responsible outlets.
• Hire, train, motivate, & evaluate supervisors, leads, & staff.
• Develop & implement training programs for all store staff to ensure they are exceeding JHMR guest service & operational expectations as well as meeting all safety requirements.
• Provide reporting & analysis to contribute to pricing & packaging decisions.
• Work with Ticket Office & Mountain Sports School to develop products & procedures to maximize guest & process efficiency.
• Work with General Manager to set & maintain rental shop appearance guidelines.
• Coordinate all rental department maintenance & repair needs.
• Ensure accuracy of Rental product set-up & procedures.
• Work with Marketing & General Manager to develop & implement Rental marketing strategy.
• Work with wholesalers/groups to ensure effective communication & procedures.
• Oversee daily operations of all Rental outlets, ensuring procedures & policies are set up & executed to hit high accounting standards.
• Direct & execute physical inventory process- ensure all procedures & policies are in place regarding inventory management.
• Develop & implement inventory awareness programs for all store staff.
• Establish & maintain proper safety practices for guests & staff.
• Work with the Rental GM to coordinate & execute the winter youth season lease program.
• Coordinate the JHMR employee Rental programs- meeting the needs of mountain employees while maintaining expenses.
• Work with groups department to equip local school & adaptive groups with rental equipment
• Work as a rental technician as necessary.

-- Employees are held accountable for all duties of this job--

Are you the right fit? Below are some traits an exemplary candidate possesses:

• Strong organizational skills & attention to detail
• Proficient computer skills & Microsoft Suite proficiency
• Basic knowledge of the bike/ski/snowboard industry & the Jackson Hole Mountain Resort
• Extensive technical knowledge of rental operations for applicable rental equipment.
• Exceptional people management & leadership skills
• Ability to lift a minimum of 75 lbs.
• High school diploma or G.E.D. equivalency required.
• Minimum 2-year college degree or equivalent job-specific training required.
• Minimum 4 years previous experience in rental operations required.
• Previous management experience preferred.
• Previous experience in resort operations preferred.
• Previous experience in the cycling industry preferred.

Benefits & Perks  

• Free winter ski pass and summer activities pass for the employee and their spouse and qualifying dependent children.
• Medical and Dental insurance
• 401(k) and company match
• Paid Time Off (PTO) and Sick Pay
• Spending and Flexible Savings Accounts (HSA/FSA)
• Free Life and AD&D insurance
• Free Life insurance for employee’s spouse and dependent children
• Discounts at JHMR Food & Beverage outlets
• Discounts at JHMR Retail/Rental/Repair locations
• Pro deals on gear and apparel through ExpertVoice, Outdoor Prolink, and JHMR partners
• Discounted Daycare and Kid’s Ranch
• Free START Buss pass and 100% reimbursement for START Bus Commuter pass to Teton Valley, ID and Star Valley, WY.
• In town location!
• Drive to and from work.
• Access to Retail shop forms
• Free Ski/SB demos and rentals
• Free repair/tuning work on your skis or snowboards
• 40% in-store discount
• Pro-deals through Expert Voice, Outdoor Prolink, POC, and more!

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Other duties, responsibilities & activities may change or be assigned at any time with or without notice.

AAP/EEO STATEMENT

Jackson Hole Mountain Resort is an AA/EEO Employer committed to a drug free workplace.