Program Support Assistant

This position is assigned to the Chief, Mental Health Care Line, or designee, TVHS, to provide all administrative support to Mental Health Social Work and Recovery Programs. Programs within Recovery Services are Suicide Prevention, the Homeless Program, Compensated Work Therapy, Veterans Recovery Center and Mental Health Intensive Case Management Program.

The incumbent is the Program Support Assistant for the Mental Health Care Line, TVHS, and administratively supports Mental Health Social Work and Recovery Programs across all campuses. The Program Support Assistant is fully authorized to represent the Mental Health Social Work Manager and the Homeless Program Manager in administrative matters based on knowledge of administrative requirements, service organization and needs. The Program Support Assistant coordinates and directs service matters with other clinical and administrative services within the medical center, between other VA facilities, and with non-VA facilities. The incumbent adds substantially to the efficient operation and - effective management of the service by taking the initiative in identification of needs and potential problems and by developing constructive approaches to the solution of the problems. Consideration is given to the complexity of the service in that the employees are predominantly professional and technical. Due to the nature of the service and the scope of difficulties which arise, the Program Support Assistant must be. knowledgeable and experienced in the day-to-day workings of the Mental Health Care Line, the Medical Center and the overall VA system. The Program Support Assistant conducts special analytical studies designed to resolve critical programmatic organizational or functional problems within the Mental Health Social Work and Homeless Services and in the resolution of interdepartmental problems, complaints, and grievances, by applying communicational, motivational, and leadership skills with respect to advising, instructing and consulting with problem elements. The Program Support Assistant evaluates the overall planning activities of Mental Health Social Work and Homeless Programs in relation to policies, plans and objectives established by the Department of Veterans Affairs, obtaining information upon which evaluations and planning decisions can be based. Monitors and tracks implementation of program goals and objectives; evaluates established goals and objectives, and formulates, as well as implements policies in the areas of quality assurance and managerial program guidelines. The Program Support Assistant serves as an extension of the Chief and is responsible for coordinating all the administrative duties for both the Mental Health Social Work and Homeless Services in an effort to guarantee the primary goal of optimally delivering high quality health care to Veterans. The Program Support Assistant is responsible for proper utilization of resources by conducting surveys and collecting data which will support recommendations· concerning space, personnel, equipment, and fiscal matters. The Program Support Assistant is responsible for dealing with patient's complaints and dealing with issues that may arise between the service and other services in the hospital. The Program Support Assistant is responsible for investigating all incident reports and bringing to the attention of the appropriate chief or program manager, important issues requiring counseling or other action. The Program Support Assistant is responsible for communicating to staff changes as they occur in existing policy and regulations concerning procurement and fiscal matters. Performs other related duties as assigned. Work Schedule: 7:00am - 3:30pm, Monday - Friday. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD704700 Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

There is no educational substitution at this grade level.