Production Manager - FT

Our vision is that every person has the opportunity to learn, work, and thrive in all aspects of life. 

To achieve our vision, we are committed to dismantling racism and advancing equity, diversity, and inclusion so we can help people reach their fullest potential through our education, job placement, and career pathway services. We do our work with great gratitude for the community donations, purchases, and partnerships that make our mission possible. 

Position Summary:  Responsible for management of Centralized Production for three Goodwill retail store locations in the processing of donated goods for distribution and sales.

The Centralized Production Manager provides direct oversight of the production operation and production staff while actively participating in sorting, processing, material handling, inventory movement, and quality control functions. This position plays a critical role in overseeing the daily operations of the production department and supporting the overall success of multiple retail stores. Directly impacts store profitability and budget attainment by optimizing pricing strategies, maximizing production efficiency, and controlling operational expenses.

This is a highly active, hands-on leadership position that requires continuous engagement in daily production activities. The Central Production Manager partners with multiple Store Managers and Retail Directors to ensure efficient workflow, productivity, safety, and quality standards while supporting employees and maintaining operational excellence. 

Essential Duties and Responsibilities: The Production Manager’s responsibilities include the following and other duties as assigned: 

• Partners with store leadership to monitor performance against budget targets, identify opportunities for growth, and implement strategies that support financial goals.
• Plays a critical role in the store's ability to achieve budgeted financial goals through strategic pricing decisions, production efficiency improvements, and effective management of operational costs.
• Establish production quality control systems and ensure ongoing improvement of product and process quality
• Receive and prepare donated merchandise for delivery to Retail Stores
• Ensure a clean and safe work environment on a daily basis 
• Implement and manage quality initiatives, ensure quality tracking and performance
• Play an active role in problem solving, trouble shooting and overcoming issues that may arise daily 
• Monitor quality standards and employee performance by communicating to the team on a daily basis
• Develop and produce reports related to process improvements, production tracking, and cost reviews
• Actively monitor quotas, metrics, and key performance indicators daily, weekly, and monthly
• Adjust labor and determine optimal workflow to achieve objectives
• Communicate frequently with retail and other departments to react and ensure efficient response to ever-changing needs
• Ensure ongoing safety and other staff training and monitor compliance
• Manage and supervise Production Workers, who transform donated goods into saleable merchandise by applying established quality, pricing, and production standards to maximize financial return.

Qualifications/Basic Job Requirements: 

• High school diploma and three years’ experience in production environment, supervisory or management experience in a fast-paced environment, highly preferred
• Exceptional analytical, judgment, decision-making and communications skills 
• Superior coaching, leadership and interpersonal skills, including the ability to build understanding and consensus

We Have You Covered! Benefits Offered: 

• Medical, Vision, and Dental (M/V/D) insurance coverage for employees.
• We provide coverage for you, with a portion of the employee premium paid by Goodwill.
• Dependent coverage is available, with the cost being the responsibility of the employee 
• Accident & Life insurance options to ensure financial protection. 
• 401(k) Retirement Plan
• Vacation (1-4 Years: 80 hours annually)
• 10 paid Holidays annually
• 8 days prorated sick leave annually
• Access to Childcare Benefits through Upwards
• Parental leave covered by sick/vacation hours
• All employees receive merchandise discounts
• We strongly believe in promoting from within, and have multiple avenues for career growth

Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  

Language Skills: Ability to read and interpret hard data and metrics. Ability to write creatively and articulately with an emphasis on tact and diplomacy. Ability to speak effectively before groups of customers or employees of the organization. 

Mathematical Skills: Ability to calculate figures and amounts such as:  addition, subtraction, multiplication, division, percentages, and average. Ability to apply concepts of basic algebra when working on spreadsheets. Ability to create and manage departmental budget. 

Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Office products, specifically Word, Excel, and PowerPoint. 

Other Skills and Abilities: Comprehensive understanding of all aspects of thrift retail production and donated goods inventory management.  

Certificates, Licenses, Registrations: Washington State Driver’s License required 

Other Qualifications: Self-motivated; resourceful, creative; high integrity; problem solver; looks to resolve issues; positive can-do approach; and ability to build effective working relationships. 

Physical Demands: While performing the duties of this job, the employee is regularly required to sit, talk, hear and type. The employee is regularly required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision. 

Work Environment: The noise level in the work environment is usually moderate. 

Employees must be able to perform the essential functions of this position with or without reasonable accommodation.   

Goodwill gladly considers requests for accommodation and, if the requested accommodation is reasonable, will make such reasonable accommodations as will enable an otherwise qualified person with a disability to perform the essential functions of this position. 

At Goodwill we are committed to creating and sustaining a culture of equity, diversity, and inclusion. We embrace our employees' differences and believe in meeting the members of our workforce and their communities where they are. Since our doors first opened in 1921, we have been changing lives by offering a hand up, not a handout. We invite you to join us for our next 100 years of service to our neighbors. 

Our Mission is to help people reach their fullest potential through individual education, job placement and career pathway services made possible by community donations, purchases and partnerships. 

At Goodwill, we welcome people with diverse backgrounds, including persons with disabilities or other disadvantages. In fact, a substantial portion of our employees have a disability and/or economic disadvantage, and we strongly encourage such persons to apply. 

This organization participates in E-Verify. E-Verify is a service that verifies authorization to work in the U.S. through the U.S. Department of Homeland Security (DHS) and the U.S. Department of Social Security (SSA). For further information on E-Verify contact DHS at 1-888-464-4218.