Bilingual VBC Supervisor

* Provide supervisory support of Virtual Banking Center by assisting banking customers via diverse contact channels including: inbound/outbound calls, live chat, secure messages, and email with professionalism and urgency
* Responsible and accountable for the daily activities of an assigned Virtual Banker Team, but not limited to Key Performance Indictor (KPIs) attainment, staff development and overall Virtual Banking Center continuity
* Accountable for career development of staff including support, guidance, direction and training
* Collaborate with Senior Management and other support departments to ensure service and sales objectives are met
* Monitor and manage Key Performance Indicators (KPIs) to ensure allocated targets are met
* Make retention of existing customers first priority by reinforcing service and sales targets and strategies that contribute to the corporate growth objectives
* Support the VBC Operations Manager in the development and implementation of process improvements to minimize losses, control costs, ensure compliance and improve efficiency
* Create a high performance culture focused on continuous improvement to achieve maximum growth in efficiency, profitability, customer service and reduction of risk
* Oversee customer complaints that cannot be handled by the Virtual Bankers
* Responsible for the successful implementation of new products and process improvements
* Provide performance feedback, coaching, training, conflict resolution and counseling
* Ensure regulatory compliance standards are met; ensure adherence to the bank's policies and procedures
* Travel as required to meet business needs
* Performs other duties as assigned

Physical Requirements:
* Required to stand or walk for extended periods of time dependent upon branch location
* Operate a computer and other office machinery
* Ability to lift up to 25 lbs

FNBT is an equal opportunity employer.

* Minimum of one year management/supervisory experience
* At least 18 years of age
* Two year college degree preferred
* Knowledge of the operations system, sales, and marketing of First National Bank Texas/First Convenience Bank or other financial institution
* Excellent leadership and interpersonal skills including the ability to inspire the team to meet high standards
* Demonstrated ability to implement and sustain changes
* Strong analytical and problem solving skills
* Ability to create innovative solutions
* Proven ability to drive results through superior retail delivery and sales management
* Demonstrate strong operational and financial management skills
* Organized and detail oriented
* Ability to travel throughout the state
* Must successfully pass background investigation according to company policy
* Must be able to get along with co-workers and work effectively in a team environment
* Must be authorized to work in the United States

Must be bilingual in English/Spanish

Preferred:
* Four-year college degree in business/management or related degree
* Banking industry experience as a Banking Center Manager
* Familiarity with banking laws and ordinances: Reg cc policies, OFAC, etc.