Overnight Customer Service Lead

Are you interested in taking your next career step with an industry leader? We have just the opportunity for you! We are a leading home services provider, and due to our continued growth we are looking for personable and reliable individuals to serve as Customer Service Lead.

Our focus is on providing exceptional customer care first and foremost. You will be empowered to do what it takes to help each customer. We offer competitive compensation and benefits for full time roles, as well as overtime opportunities during the busy winter season. You may also find room for advancement with us. If this sounds like the kind of career move you have wanted to make and if you meet our qualifications, we want to talk with you!

Responsibilities:

As a Customer Service Lead, you will handle customer issues and escalated calls from an established customer base while also assisting the Customer Service Representatives on the floor. Above all, you will use your communication and active listening skills to provide customers and Representatives with exceptional service.

Specific Duties Include:

• Manage customer issues and handle escalated calls
• Monitor, train and manage customer service staff
• Assist Customer Service Representatives on the floor with questions and training
• Provide feedback and weekly coaching for the customer service reps

• Help the management team in monitoring call volume to ensure calls are answered timely
• Communicate with fellow CSR's and dispatchers to ensure proper workloads are maintained for productive operation of the business

• Successful candidate must also promote and support the brand
• Capable of performing other duties as assigned

Requirements:

As a Customer Service Lead, you must be pleasant and professional with an engaging personality and possess the ability to function equally well both independently and in a team environment. You must be detail oriented and focused, with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal and active listening skills, along with the ability to interact effectively with both customers and coworkers.

Specific qualifications include:

• High school diploma or equivalent required.
• 1year of experience in Customer Service
• Excellent communication skills
• Ability to work well in a fast paced environment
• Proficiency in Microsoft Excel and Word
• Must be able to work in a team environment as well as be able to resolve issues
• Strong leadership skills
• Schedule flexibility

Benefits:

As a Customer Service Lead, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are one of the main keys to our continued success, therefore, we are committed to your professional development and you may find opportunities for advancement to roles of greater responsibility within our organization.

Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:

• Medical coverage (F/T staff)
• Dental coverage (F/T staff)
• Retirement Savings
• Plus more!

Build a rewarding career with an industry leader!

Apply now!

We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.