Lead Medical Support Assistant

The VA New Jersey Health Care System (VA NJHCS) is recruiting for a Lead Medical Support Assistant (LMSA). The VA NJHCS is an integrated level 1B system comprising of two (comprehensive healthcare) facilities: East Orange and Lyons; and ten Community Based Outpatient Clinics (CBOCs) located throughout the State. The Lead Medical Support Assistant (Lead MSA) is a staff position located under the Medical Administrative Service (MAS) with VA NJHCS.

Duties but not limited to: Monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. Assures coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments; providing guidance to staff members to include changes in policies and procedures; distributing and balancing workload; creating and maintaining employee work schedules; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; organizing the work structure of his/her assigned areas; and acting as liaison between Lead MSA and staff in order to resolve day to day conflicts. Responsible for a variety of customer service functions including data entry, data retrieval and records processing. Provides oversight and guidance for staff who perform the following duties: scheduling appointments, recall scheduling and verifying provider orders for scheduling purposes, cancelling, re-scheduling and/or recalling patients' appointments, consults and/or compensation & pension (C&P) examinations; appointment reconciliation including pulling clinic lists; appointment cancellation; ensuring encounter forms are completed in order to obtain appropriate workload credit; performing data validation audits and quality care data retrieval oversight in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing eligibility, co-pay and preauthorization requirements for specific coverage; acquiring knowledge of travel and all related duties for providing treatment; authorizing and calculating reimbursement of travel expenses for qualified outpatients; collecting data necessary to prepare monthly AMIS reports; communicating scheduling and consult issues with clinical staff as needed and all other duties as described in the MSA functional statement. Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive nature of the information being communicated or discussed. Responsible for maintaining the confidentiality of information obtained to carry out required duties. Responsible for scheduling Outpatient Clinic appointments using Veteran Health Information Systems and Technology Architecture (VistA) scheduling options. Establishes business rules to schedule and/or create provider and patient requested visits, consultations and recall scheduling; make reminder calls and send appointment letters to Veterans. Performs other duties ass assigned Work Schedule: Monday - Friday (7:30am - 4:00pm) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 21270-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical evaluation Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

There is no education substitution.