Supervisor, Distribution Dispatch & Scheduling (DOT)

Sempra

Screened

Pico Rivera, California

Posted 3 weeks ago

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About the role

Primary Purpose
Supervises dispatch and scheduling staff to deliver daily service safely and on time. Monitors real‑time performance, enforces procedures, and coaches team members to maintain documentation quality and adherence.

Duties and Responsibilities

Assigns workloads and sets daily performance targets for coordinators and specialists.
Monitors live queues and intervenes to resolve coverage gaps or emergent events.
Enforces pre‑job safety and certification checks within scheduling workflows.
Reviews documentation quality (codes, reason notes, closures) and corrects deviations.
Provides day‑to‑day coaching, feedback, and skill development for staff.
Aligns start times, crew readiness, and material pre‑kit with field supervisors.
Reports daily KPIs (adherence, completions, exceptions, overtime) and proposes fixes.
Participates in after‑action reviews and implements corrective actions.
Performs other duties as assigned.

Qualifications

Education

Required: Typically requires a 4 year degree in a relevant field, or equivalent combination of relevant education and experience.

Experience

Required: Typically requires 3 years of related experience.

Knowledge, Skills and Abilities

Required: Ability to address routine resource conflicts and operational issues.
Required: Ability to apply policies and procedures to guide day-to-day dispatch activities.
Required: Ability to communicate expectations and feedback clearly and constructively.
Required: Knowledge of basic labor, safety, and compliance requirements affecting scheduling.
Required: Knowledge of operational scheduling practices and team-level workflows.
Required: Skill in coaching employees on correct application of scheduling processes.
Required: Skill in monitoring team performance against scheduling and service expectations.

Other Qualifications

Required: This position adheres to Department of Transportation (DOT) regulations and will be subject to drug and alcohol testing as required by 49 CFR Part 40, 199, and 382, respectively. Applicants must meet all DOT requirements for safety-sensitive positions.

About this listing

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