Director of Coordination

Director of Coordination

• Job Type: Full-time, Onsite
• Schedule: Monday to Thursday 9:00 AM to 5:00 PM and Friday 9:00 AM to 4:00 PM

Benefits:

• 401(k) matching
• Health insurance
• Dental and Vision insurance
• Disability insurance
• Family leave
• Life insurance
• Paid orientation
• Paid training
• Paid time off
• Referral program
• Holiday pay
• Paid Time Off

Position Summary:

The Director of Coordination oversees all care coordination operations for a high-volume, New York-licensed home care agency. This role is responsible for ensuring uninterrupted patient coverage, efficient caregiver utilization, compliance with NYS regulations, and consistent performance across all coordination teams.

This is a senior operational leadership role requiring strong decision-making, accountability, and cross-departmental collaboration.

Job Description:

• Lead and manage Care Coordinators and Coordination Supervisors; enforce performance, responsiveness, and documentation standards.
• Ensure full staffing of authorized cases and rapid response to callouts, emergencies, overtime limits, and difficult-to-service cases.
• Oversee live-in and split cases, overtime usage, and schedule adjustments in compliance with labor laws and agency policy.
• Partner closely with HR, Payroll, Recruitment, Nursing, Intake, Authorizations, and Retention to resolve escalations and staffing challenges.
• Ensure accurate and timely documentation of coordination actions, schedule changes, and case notes.
• Address caregiver and patient complaints related to scheduling or communication and implement corrective actions when needed.
• Track key coordination metrics (unstaffed hours, overtime, response times, complaints) and report to leadership with improvement plans.

Work Environment: Works in an office environment with regular exposure to staff and patient interactions, as well as occasional stress.

Qualifications:

Required:

• At least 2 years of experience in home care coordination.
• Minimum 5+ years in a leadership or management role in Home Care.
• Strong working knowledge of NYS home care regulations and labor considerations.
• Proven experience managing high-volume, fast-paced coordination teams.
• Strong communication, accountability, and problem-solving skills.
• Experience with HHA Exchange.
• Experience overseeing multi-region or high-census coordination teams.