Accounts Receivable Analyst

What You’ll Do:

• Validate payment data, reconciliation reporting and/or working with other departments within TICF to ensure accurate posting of cash to customer accounts (at a unit level)
• Prepare all assigned customer account reconciliations, determine disposition of unapplied cash and credits, processing refunds to customers if required
• Assist TICF departments, including Accounting, Treasury, Retail Credit, Commercial Account Service, Account Management & Operation, Dealer Financial Services, Major Accounts, and Remarketing in resolving complex issues related to cash receipts, disbursements, unapplied cash, credits on customer accounts, and contracts in transit
• Perform lead SME AR Admin tasks working closely with Accounting and Treasury on Outstanding check and escheatment processes
• Post cash timely, efficiently, and accurately
• Process returns from bank in Odessa system
• Process payments daily including Wire Transfers, ACH, and lockbox deposits. This may include reconciling the accounts prior to posting
• Prepare a detailed Daily Cash Report with all variances noted for accurately facilitating transactions and adjustments
• Prepare cash reconciliations to ensure all receipts are posted to customers’ accounts correctly using reporting
• Work directly with TICF Accounting to reconcile variances on cash postings with the general ledger
• Work with other departments to identify payments in unapplied cash to ensure proper and accurate application
• Work with other departments to collect any payoff shortages and minimize potential losses
• Provide direction to departments for properly completing and maintaining the integrity of the customer’s account
• Determine best course of action, such as refund, reapplication, or possible missed applied payment; submit Activity Requests (if needed) and save back up in appropriate folder on the share drive
• Maintain Activity requests in Odessa (apply cash, reapply cash, etc.)
• Research and analyze Dealer monthly charges (i.e., interest, curtailments, and payoffs) to ensure proper application and/or suspense items; provide detailed backup explaining all suspense items to eliminate any follow-up calls from Dealers
• Work with internal and external auditors by providing SME analytical guidance during audits and Odessa/Billtrust/WI support samples as requested
• Work with Retail Funding and Dealer Finance Services to maintain Suspense accounts
• Maintain contract in transit to close/open receivables in Odessa / WI
• Process payments from dealers in WI as requested
• Independently review and manage Operation Support Inbox requests and maintain internal and external workflows
• When team members are out, take the lead and distribute the Operations Support work rotation & ensure all duties are covered
• Place tickets with the TICF Help Desk when system issues arise; take the lead and work the helpdesk to solve the issue and notify the Operations Support Team & Supervisor when this issue has been resolved
• Monitor and maintain credit on accounts to ensure there is no aged credit on accounts in Odessa system
• Identify and implement continuous process improvements

Qualifications You’ll Need:

Must Have:

• 3+ years of experience performing AR related function including cash posting and account reconciliations, documenting processes and procedures, cross-training, automating redundant tasks, and implementing process improvements
• Strong aptitude for systems including BillTrust and Odessa is preferred

• Bachelor’s degree in accounting, Finance, Business, or equivalent work experience is preferred
• Strong attention to detail
• Strong aptitude and desire to learn
• Initiative-taker and ability to work independently
• Strong verbal and written communication skills with a strong customer (internal and external) focus with sense of urgency
• Ability to recognize trends and utilize analytical tools to recommend and generate improvement strategies
• Ability to data mine and analyze large volumes of transactional data
• Proven analytical, organizational, time management and critical thinking skills
• Ability to communicate relevant information to all levels of the organization
• Ability to develop collaborative relationships and function as a well-respected, trusted partner that others want to work with

Great to Have:

• Preferred experience in accounting, with an understanding of the impact of cash application to the Financial Statements, and the ability to perform bank and GL account reconciliations.
• Advanced knowledge of Microsoft Excel
• Commercial Finance experience