Megahub Operations Manager

The Operations Manager serves as the second-shift warehouse lead for a large source distribution center, providing daily operational leadership across safety, quality, service, productivity, workforce execution, and facility readiness. This role is responsible for leading second-shift warehouse operations while supporting SIS project delivery, dealer-facing service recovery, facilities reliability, and continuous improvement initiatives.

The Operations Manager ensures operational continuity by aligning people, process, equipment, facilities, and service requirements to meet business objectives. The role requires strong distribution operations experience, sound business acumen, disciplined execution, and the ability to translate operational priorities into measurable performance outcomes.

Key Responsibilities:

• Lead second-shift warehouse operations, including daily execution, staffing alignment, safety performance, quality adherence, productivity, and service stability.
• Provide visible leadership on the warehouse floor by coaching area managers, supervisors, team leaders, and hourly employees to drive accountability, engagement, and consistent execution.
• Manage daily operational priorities, issue resolution, escalation processes, and shift handoffs to ensure continuity across shifts and functions.
• Support SIS project planning, implementation, go-live execution, stabilization, and continuous improvement activities within the distribution center.
• Serve as a dealer-facing customer service leader by supporting service recovery, issue resolution, communication, and operational follow-through.
• Own building, grounds, site maintenance, and facilities readiness activities to support safe, reliable, and compliant warehouse operations.
• Ensure compliance with safety, environmental, regulatory, labor, and operational standards across assigned areas of responsibility.
• Manage preventative and corrective maintenance governance, including repairs, inspections, vendor coordination, asset reliability, and infrastructure execution.
• Apply industrial engineering and continuous improvement principles to improve warehouse storage efficiency, slotting, process flow, productivity, and cost performance.
• Analyze distribution center cost drivers, operational constraints, service impacts, complexity, and execution risks to support sound business decisions.
• Leverage reporting tools, analytics, and technology-enabled insights to monitor performance, identify trends, and support operational problem solving.
• Support customer safety, quality campaign management, and other business-critical initiatives requiring disciplined execution and cross-functional coordination.

Basic Qualifications:

• Bachelor’s degree in Logistics, Supply Chain Management, Business Management, Operations Management, Engineering, or a related field of study.
• Minimum 5 years of supervisory or managerial experience in warehouse, distribution, logistics, manufacturing, or operations environment.
• Demonstrated ability to lead second-shift or off-shift operations in a fast-paced, high-volume environment.
• Strong interpersonal, communication, organizational, and problem-solving skills.
• Ability to work assigned second shift, overtime, weekends, and alternate schedules as required by the operation.
• Experience using Microsoft Office applications and operational reporting tools.

Preferred Qualifications:

• Master’s degree in Logistics, Supply Chain Management, Business Management, Operations Management, Engineering, or a related field of study.
• Supervisory or managerial experience in logistics, distribution, manufacturing, warehousing, or regional distribution center operations.
• Previous experience working in a union environment.
• Demonstrated ability to coach, mentor, develop, and build strong teams across salaried and hourly workgroups.
• Strong knowledge of Lean manufacturing, continuous improvement, industrial engineering, or warehouse optimization principles.
• Experience supporting facilities maintenance, vendor coordination, capital projects, or infrastructure readiness in an operational environment.
• Experience with analytics, AI-enabled insights, Python-based reporting, warehouse management systems, or other data-driven performance tools.