IT Apprentice

Position Summary:
The IT Apprentice is an entry level IT position for someone that works with technology but doesn't have professional IT experience. This person will be trained to provide support for all aspects of property technology needs. Responsible for working with our first level support team for desktop hardware and software, including the operating system and applications for Graton Resort & Casino.

Essential Functions:
1. Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
2. Perform responsibilities in accordance with all Company standards, policies, and procedures.
3. Accurately respond to questions and assist customers with software product features, installation of computer hardware and software, set-up, and troubleshooting of IT hardware and software via phone or in person.
4. Work with Level one support technicians to build technical skills in order to diagnose, analyze, and correct customer reported hardware issues to include basic PC, laptop, and network connectivity, as necessary.
5. Escalate issues as needed to supervisors, manager, and on call engineers to ensure that the business is able to complete operations with minimum disruption or downtime.
6. Monitor business slot floor, table games, point of sale, rewards desk, and hotel and spa operations and for potential problems and work proactively to find a solution.
7. Install and support Microsoft Office products.
8. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.

Non-Essential Functions:
1. Responsible for troubleshooting and replacing equipment for table games on the casino floor.
2. Install and troubleshoot signage and media player displays on the casino floor, back of house, and in the parking garage.

Required Qualifications:
1. Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
2. Strong customer service, a commitment to learn, and be willing to put in the hard work and patience that it takes to get started in IT.
3. Curious disposition about business and technology with an interest to learn.
4. Must complete the CompTIA A+ Certification within one year of starting the position.
5. Previous experience with Microsoft Windows 10 desktop operating systems and Microsoft Office
Products.
6. Excellent time management skills.
7. Ability to work as part of a team to provide support in a timely fashion.

Physical Requirements:
This job has the following physical requirements:
1. Standing Up to 50% of shift
2. Walking the casino floor and back of house
3. Sitting at a desk/computer duration of shift
4. Bending Up to 20% of shift
5. Twisting Up to 10% of shift
6. Occasionally climbing, including ladders to reach and troubleshoot installed equipment
7. Kneeling or Squatting as needed to install computers and related equipment under desks or table games
8. Lift/Cary/Push/Pull carts up to 50 pounds to install IT related equipment
9. Occasionally reaching above the shoulders and other hand arm use
10. Hand use: Frequent typing and writing for 7 hours/per day at a desk/computer for 88% of the shift
11. Vision/coordination: constant for reading and computer use for up to 7 hours/per day for 88% of shift
12. Speaking/listening: use of the telephone for up to 7 hour/per day for 88% of shift