Program Support Assistant (OA)

The Program Support Assistant Office Automation (OA) position is located at the Audie L. Murphy VA in San Antonio, TX within Social Work Service (SWS). This position provides administrative/clerical support to a complex SWS with over 190 licensed clinicians that provide clinical care to all departments of South Texas Veterans Health Care System (STVHCS). The incumbent provides customer service coordination, data analysis and compiles data to meet goals and program guidelines in SWS.

Duties may include but are not limited to: Uses Microsoft Excel or other comparable spreadsheet software to develop and change spreadsheets in order to graphically display data. Uses Microsoft Word or comparable word processing software to execute several office automation functions such as storing and retrieving electronic documents and files; inserting and deleting text formatting letters, reports and memoranda. Utilizing Microsoft PowerPoint, Microsoft Publisher, or comparable software the PSA (OA) prepares materials for publications such as pamphlets, forms, graphs, or technical manuals. Functions as a timekeeper and documents SWS staff time and leave as required following STVHCS policy and national regulation. Utilizes the Veterans Health Information and Technology Architecture (VISTA) to access and compile information. Serves as an Automated Data Processing Application Coordinator (ADPAC) to support SWS staff in the acquisition of equipment such as telephones, computers, printers, fax machines, laptops, cellular phones, tablets from the Office of Information Technology (OIT). Travel arranger utilizing the federal travel program to assist SWS staff with travel orders, including travel vouchers and authorizations. Performs proficient clerical and administrative support, ensuring appropriate administrative processes are maintained in SWS. Receives calls and routes callers, patients, and visitors. Maintains calendars, schedules appointments, coordinates meetings, and schedules conferences between various SWS program staff and all staff disciplines throughout the STVHCS. Work Schedule: Monday-Friday, 8:00a.m. to 4:30p.m. Telework: Not eligible Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA)/PD671-3287-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

There is no educational substitution at this grade level.