IT Specialist (CUSTSPT/INFOSEC)

The Office of Inspector General (OIG) is an independent office whose mission is to promote excellence, integrity, and accountability throughout the Department of Homeland Security (DHS). In our dynamic environment, the OIG conducts investigations, audits, evaluations, and inspections to enhance program effectiveness and efficiency and to detect and prevent waste, fraud, and mismanagement in DHS programs and operations.

The position is in the Technology Directorate, Office of the Chief Information Officer (OCIO), Office of Technology & Innovation (OTI), Office of the Inspector General (OIG), Department of Homeland Security (DHS). OCIO is responsible for the overall management of all operational information technology (IT) resources and support services for OIG. Typical tasks Include: Provide troubleshooting and support for end-user devices, software, mobile equipment, printers, multifunction devices, VoIP services, and network connectivity, escalating issues as appropriate and applying required security procedures. Administer or assist with user accounts, passwords, permissions, device imaging, software deployment, ticket management, inventory, lifecycle activities, and secure equipment disposition in accordance with established procedures. Maintain support documentation and knowledge resources; apply access-control, data-protection, and secure-configuration requirements; identify and report security concerns; and improve support processes and user guidance.