Call Center Patient Coordinator

Overview

Collins Dental is seeking a Call Center Patient Coordinator to join our dedicated team in Winter Springs, FL! We place great emphasis on collaborative efforts within our team and are committed to providing a workplace where each staff member feels supported and valued. If you have a niche for customer service and strong attention to detail, we want to hear from you! Submit your application today!

** Up to $500 Sign-on Bonus! **

Benefits

• Competitive pay based on experience
• Monthly production-based bonus opportunities
• Medical, dental, vision, and life insurance
• Generous PTO and paid holidays
• Traditional and Roth 401(k) options
• Referral Bonus Program

Requirements

• Manage large amounts of inbound and outbound calls in a timely manner
• Answer inquiries by clarifying desired patient needs and information, researching, locating, and providing a solution, implementing solutions, and escalating any unresolved issues
• Follow communication “scripts” when handling different calls
• Seize the opportunity to “close” the call
• Build sustainable relationships by engaging patients and going the extra mile
• Keep records of all conversations in a comprehensible way
• Continue to update job knowledge by participating in team meetings and education opportunities
• Meet personal and team qualitative and quantitative targets

Qualifications

• Prior customer service experience

A note from Dr. CollinsThank you for taking the time to read our job post and consider a position with Collins Dental. For 23 years, our practice has been dedicated to delivering dental excellence and building a workplace where our team truly thrives. We want you to look forward to coming to work every day and enjoy a fulfilling career where you continuously learn, grow, and reach your full potential. As we continue to expand our practices' legacy, our goal is to provide a rewarding environment where you and your family can flourish. In return, we look for a committed professional who is deeply aligned with our mission, core values, and vision for exceptional care. Come be part of an extraordinary team! We invite you to inquire and apply today.

INDHRCO01