Supervisor, Cust Svc CSC

As a Customer Service Supervisor, this employee will play a key role in managing the day-to-day activities of our customer service operations to develop our customer base through excellence in customer service. This will involve staff development, process management, and goal attainment. The Supervisor will also be responsible for leadership of the team, training staff, monitoring productivity, and ultimately improving the Key Performance Indicators for which they are responsible.

• Training CSRs to deliver reliable and repeatable outcomes
• Monitoring staff productivity, coaching staff
• Serving as a backup when other employees are out due to illness, vacation, etc.
• Making decisions as needed off-hours or without supervision
• Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty

#CSR

We are looking for a Supervisor who combines excellent customer service and problem-solving skills, with the ability to work both independently and as part of a team. This individual should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication, interpersonal, and active-listening skills, as well as the ability to prioritize issues and respond accordingly.

• High school diploma or GED
• some college preferred
• Minimum 3 years medical office/clinic or institutional experience processing patient orders
• External candidates must have previous supervisory experience
• Ability to convey a positive and professional image to customers and employees
• Maintain composure in high-pressure situations
• Capable of following an issue through to its conclusion
• Home care/health care background, a plus