WIC Customer Service Specialist

Overview

A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking always to improve ourselves and our organization. We offer wonderful benefits, retirement plans, wellness incentives, a great organizational culture, and much more! If you’re searching for something more than just a job, something akin to a calling, then consider the challenge and opportunity of being a member of Johnson County Government!

This posting will have it's first review of candidates on Tuesday, October 27th, 2026. Applications received after that date will be reviewed continuously until the position is filled.  

Job Description

Join the WIC team to help serve women, infants, and children in Johnson County get the nutrition education and healthy foods needed for a great start in life.

• Demonstrates exemplary customer service skills by promoting safety and inclusivity in interactions with clients while making appointments, answering phone calls, responding to emails, conducting outreach activities, handling client concerns, as well as interactions with other county staff.
• Collect and update participant information to determine eligibility and issue benefits.
• Enhance knowledge, to compliment the position, by regularly attending trainings and sharing information learned; stay up to date on federal, state, and local agency WIC policies.
• Uses information technology for assessing, collecting, analyzing, maintaining, and disseminating data and information for short or long-term goals and strategies of the WIC Program.
• Travel occasionally to other WIC sites for coverage and complete other duties as assigned.

Job Requirements

Minimum Job Requirements:

High school diploma or equivalent is required.  May require KS/MO driver’s license, depending on department or agency.

Johnson County Government requires reference/background screening for all positions.  Specified criteria may vary by Department/Agency.

Preferred Job Requirements:

One year of customer service

Bilingual proficiency in English and Spanish

Education/Experience Substitutions:

Experience may be substituted for degree. Education may be substituted for experience.

Knowledge, Skills, and Abilities:

Attention to detail and critical thinking skills

Customer Service skills

Microsoft Office, database systems

Keyboarding Ability

Human Relations/Interpersonal Skills

Written communication skills, including business writing, report writing, summarizing, and editing skills.

Oral communication skills, including presentations to: individuals, small groups, and large groups.

Ability to maintain confidentiality.

Time management skills, including the ability to manage multiple concurrent projects and meet deadlines.

Physical, Environmental, and Special Working Conditions:

Within sixty (60) days of hire, employees (select DHE and EMS positions) must produce proof of immunization, proof of immunity, proof that immunization is medically contraindicated, submit a written objection to immunization based upon a sincerely held religious belief, or receive vaccination for the following:  Measles, Mumps, and Rubella (MMR); Tetanus Diphtheria and Acellular Pertussis (TDAP); and Varicella (Chickenpox).

All County employees may be called upon to assist other departments in a declared emergency situation.