Program Support Assistant

The Program Support Assistant(PSA) to the Peri-Operative Service line provides administrative support and technical assistance with all administrative functions in the service. The incumbent must be able to analyze problems and use good judgment to ensure rapid resolution. The incumbent must demonstrate good communication skills to serve as a point of contact for staff, Veterans, and visitors. The PSA works closely with the administrative personnel of the Perioperative Nursing Service.

Duties include but are not limited to: Independently plans, develops, maintains and reviews service data collection methodologies, records and techniques Provide technical and complex administrative and data support to the Chief and/or AO and will assist in planning, coordinating, executing, and evaluating service programs to ensure that services are provided promptly, courteously, with a compassionate understanding of veterans' needs and the needs of those responsible for their care, and in compliance with all regulatory guidelines and laws Assist the Nursing, Perioperative Service Chief in maintaining records of training, and competencies as needed and per facility policies and regulatory body requirements Possess advanced computer skills (e.g., word processing, CPRS, VISTA, Excel Access, etc.) and communication tools such as MS Outlook and Microsoft Teams Responsible for establishing and maintaining personnel files for staffing the service as required by Human Resources, including records of training, licensing, certifications, competencies and performance evaluations Coordinates and manages all resources including supplies, telephone and computer moves within the service line Provides general office supply and equipment support services such as obtaining standard office supplies and services, procuring, or justifying the full range of office services, or answering questions concerning policies and procedures related to support/office services Serves as Timekeeper for numerous T&L units within the department. The incumbent is responsible for the preparation, maintenance, and timely submission of Time & Attendance reports for each employee whose record has been assigned to their jurisdiction Assists service line staff with troubleshooting PC issues, submits workorders as appropriate, and serves as a back-up to the ADPACS Program Application Specialist as needed Work Schedule: Monday to Friday, 7:30 a.m.- 4:00 p.m. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD14940-0 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

There is no educational substitution at this grade level.