VTC Infrastructure Engineer

Description

Title: VTC Infrastructure Engineer

Location: Mark Center VA 

Clearance required:  Secret Clearance

Certification: CompTIA SEC+ or CCNA

Requirements

A  VTC Infrastructure Engineer  configures, maintains, and troubleshoots enterprise audio-visual and video streaming infrastructure. They ensure high availability for virtual meetings, apply security compliance patches, and provide Tier II/III technical support for hardware like codecs, multipoint control units (MCUs), and UC managers.

Core Responsibilities

• System  Management: Deploy, patch, and monitor enterprise VTC and VoIP      systems, ensuring seamless performance and uptime.
• Incident  Troubleshooting: Diagnose and resolve connectivity, audio, and video      issues, minimizing downtime for daily operations.
• User Support & White-Glove Service: Assist VIPs and leadership with      conference setups, active meeting monitoring, and equipment orientation.
• Security  & Compliance: Enforce organizational IA policies by performing      vulnerability scans and applying cybersecurity compliance configurations      (e.g., DISA STIGs). Risk Management Framework experience preferred.
• Infrastructure  & Upgrades: Manage hardware lifecycles, recommend technology      refreshes, and maintain updated network and capability diagrams.

Required Qualifications & Skills

• Experience: 3 to 5 years of hands-on VTC or systems      administration experience.
• Technical  Proficiency: Deep understanding of Cisco, Polycom, or similar AV/VTC      codecs and infrastructure, Session Initiation Protocol (SIP), and control      tools like Cisco TelePresence Management Suite (TMS).
• Security  Clearances: Requires Minimum Active DoD Secret clearance 
• Certifications:  DoD 8570 compliance (such as CompTIA Security+ or CCNA)