Scheduler-Surgical Biller

Overview

• Schedules all surgery procedures; gives accurate start times to physicians and physicians’ offices; verifies insurance company and authorization number; maintains effective, ongoing communication with physicians’ offices, other departments and co-workers; assists with other department responsibilities as assigned.

• This position requires the full understanding and active participation in fulfilling the Mission of San Gabriel Valley Medical Center. It is expected that the employee will demonstrate behavior consistent with the Core Values. The employee shall support San Gabriel Valley Medical Center’s strategic plan and the goals and direction of the Performance Improvement Plan (PIP).

Responsibilities

• Schedule surgeries/ procedures requested by physician or other departments.
• Communicates effectively with physician, his staff or other departments. Follows procedure to secure available date, day and time for surgery/procedure to be performed.
• Communicates availability and determines if this time is suitable for the physician and his patient.
• Acquires all pertinent information schedule surgery/procedure.
• Enters all information into computer.
• Ensures the appointment time and arrival time is clear to calling party.
• Advises the calling party to relate all information to the patient regarding arrival time, preparation information in relation to a patient’s visit.
• Request authorization number.
• Obtains diagnosis information relating to specific surgery/procedure.
• Determine available time.
• Prints the scheduling form.
• Blocks a time slot as soon as it has been selected for an appointment; follows procedures to ensure no double bookings.
• Keeps current with any changes pertaining to the department by means of communication directly from the director or from information coming directly from an alternate.

Qualifications

High School graduate or equivalent

Basic knowledge of medical terminology required

Excellent telephone communication skills required

Basic computer skills