Account Services Specialist

Overview

Richdale Apartments, a leader in the national owner/developer industry of luxury multi-family communities and commercial real estate is seeking an experienced and assertive Account Services Representative to join our Account Management department. This position will focus on providing superior customer service for our current residents by managing lease account disputes and enforcing compliance with lease agreements.

Responsibilities

A Bit About the Role

• Working with current residents in-person, via phone, written correspondence to resolve discrepancies on their account
• Setting up payment arrangements for past due accounts, and recovering unpaid balances
• This position requires a great deal of diplomacy and confidentiality

What We Offer

• 401(k) & 401(k) match
  • Traditional & Roth
• Dental Insurance
• Employee Discounts
• Flexible Spending Account
• Health Insurance
• Paid Time Off
• Referral Program
• Vision Insurance
• Career growth opportunities
• Access to fitness centers and pools
• College Savings Plan
• Life Insurance
• Disability Insurance
• Employee Assistance Program

Qualifications

• At least 2 years of customer service dispute resolution experience preferred
• Good communication skills, and requires multi-tasking abilities
• Understanding of balance sheet, Accounting, and General Ledger Entries
• Experience in banking or credit card disputes would be helpful but not mandatory

Work Schedule:

• In Office (Not Remote) Mon – Fri (4 days 9am-6pm and 1 day 10am-7pm)
• No Third Parties